About Montcalm Collection
United by timeless style and
peerless service, Montcalm Collection is London’s compendium of luxury hotels.
Housed in elegant Georgian townhouses, an 18th-century brewery, heritage
headquarters and a diamond-shaped skyscraper, each hotel reveals a different
chapter in the city’s story.
The hotels in the collection
include a historic brewery, reimagined as a vibrant modern hotel: Montcalm
Brewery. A storied city-slicker, housed in the former headquarters of the Royal
Mail: Montcalm Royal London House. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
Our flagship hotel is on the
brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane
has been sensitively refreshed by architects Holland Harvey. Interiors are
being rejuvenated by Studio Mica and Studio Est. We have added a new signature
restaurant helmed by a world-famous chef, alongside a dapper lounge and bar.
Communal areas, bedrooms and suites have all been artfully redesigned; our spa
and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured,
characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on
a historic crescent that sits proudly at the top of Park Lane, steps from Hyde
Park and the West End, with a toe in Marylebone, bringing a fresh, holistic
hospitality approach to London luxury. The respectful, sensitive full
restoration includes a wellness space, community-welcoming public spaces and a
restaurant helmed by an internationally acclaimed chef.
Overview
Montcalm Mayfair is looking
for a skilled and ambitious Room Attendant to join our team. Help to shape the
Montcalm Collection’s next chapter and showcase your skills. Become a trusted
ambassador for one of our hotels and take advantage of the opportunity to move
between properties, achieving the service and product delivery standards for
the department with a high degree of customer care and service.
Key Responsibilities
As a Room Attendant, you will be passionate
about working in a team that ensures the highest levels of cleanliness for our
guests in our bedrooms and public areas.
·
Smile and greet customers in hotel common areas
* Responding to Housekeeping requests as required
* Communicating with guests in a friendly and professional manner
* Being aware of all Health & Safety requirements.
* Responsible for servicing guest bedrooms, ensuring eye for detail,
thorough and hygienic approach to cleanliness to ensure guests receives
nothing but the best experience.
* Being involved in set-ups of the
bedrooms for special occasions, such as birthdays
* Assisting in cleaning public areas of the hotel if required.
* Maintaining neat and tidy linen rooms,
trolleys and workspaces
* Learning and building your knowledge on all
the hotel's products and services.
* Attending training & completing e-learning
modules to improve your skills and aid your development
* Follow
the procedure for reject linen, ensuring no substandard linen gets into the
rooms
* Report
any maintenance defects to your Housekeeper
* Be
security conscious, always keep your key on your person. Be aware of all persons in your work
area
* Vacuum
guest corridors at the end of the day and ensure all corridors are clear
of housekeeping items
* Ensure
your work list is signed by your supervisor before finishing
* Undertake
“Job of the Day” or spring cleans where necessary
* Clean
all rooms to the standard provided to include bed making, removal of
rubbish, cleaning of furniture, fixtures and fittings so they are dirt
free, washing of TCMF trays and glasses and vacuuming. Bathroom fittings, fixtures, doors,
floors, walls, windowsills and frames must be washed, and bathroom neatly
presented
* Clean
and tidy trolleys to be re-stocked at the end of duty
* Empty
vacuum cleaner daily
* To
reject linen that does not conform to the set standard
* Be
responsible for reporting any rooms that do not require service or which
has D.N.D sign on or which are vacant, but your list has occupied, to your
supervisor
* To
report to your supervisor or HOD anything missing from a room example
bathrobe, kettles etc.
* Any lost property found
in the bedrooms must be handed in to the supervisor.
Benefits
·
Competitive
salary
·
A
supportive, empowering team environment
·
Benefits
platform with various discounts
·
Wellbeing
support, workshops and advice
·
28 holidays
including eight bank holidays, with more holidays after two-year service
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services
·
Discounted
gym membership
·
Access to
Wellbeing platform and sessions, including EAP
·
Awards and
Recognition Programme
·
Annual
parties
·
Regular and
ongoing training and development, including leadership workshops
·
Pension
scheme
Eligibility
Candidates
must be authorised to live and work in the UK. Currently, visa sponsorship is
not available for this role.
Equal Opportunity Employer
At Montcalm
Collection, diversity and inclusion aren't just buzzwords. We genuinely value
the unique perspectives everyone brings, regardless of gender, ethnicity, age,
disability, or background. Our culture thrives on mutual respect, and we
provide a workplace free from discrimination and prejudice.
Should this
role resonate with your aspirations, please apply. If not shortlisted, we
encourage you to explore other opportunities with us, either now or in the
future.
Note: If
you do not hear from us within 14 days, kindly consider your application as not
shortlisted for this role.