I am currently supporting a brilliant organisation in the heart of Hereford who are currently looking to bring in a new
IT Helpdesk Engineer
to help support their small internal team and staff providing
1st and 2nd Line Support
.
The successful candidate must be able to drive to site due the the location not being easily accessible via public transport.
Job Title: IT Helpdesk Analyst
Location: Hereford (Officer Based - Onsite everyday)
Salary: Up to £34,000
Job Type: Permanent
Start: ASAP
Key Responsibilities:
* Manage and Prioritise
the help desk ticket queue, assigning and completing workload efficiently based on business priorities in collaboration with the wider IT department.
* Deliver
clear, responsive, and
customer-focused support
to all users (in-person, email, telephone, and remote tools), ensuring solutions are easy for users to understand and apply.
* Identify and Implement
automation solutions to address recurring problem themes and eliminate redundant manual processes, working closely with the wider IT team.
* Maintain and Create
training manuals, user guides, and documentation to improve overall user knowledge and self-service capabilities.
* Triage and Escalate
issues accurately to the appropriate internal IT teams or external providers; actively
manage day-to-day relationships
with third-party vendors.
* Maintain
accurate and detailed records of all issues and resolutions within the help desk system for comprehensive tracking and reporting.
* Assist
with IT operations, including the administration of key systems and the management of third-party supplier contracts.
If you are interested and happy to be onsite 5 days a week then please Apply
Please note this client is unable to offer any sponsorship - so the successful candidate must have the full right to work in the UK