We are urgently looking for a Customer Support Role to join our Device Intelligence team. The ideal candidate will have proven experience in Accounts Management and Customer First service and support for all account-related issues.
Required:
1. Provide Customer First service and support for all account-related issues.
2. Use IT Service Management tools to track and record customer incidents and requests.
3. Apply excellent written, digital, and oral communication skills.
4. Assist users both locally and remotely as part of a tech-forward customer support team.
5. Liaise with IT engineers to maintain identity management and security throughout the user account lifecycle.
6. Balance daily routine assignments with long-term projects.
7. Monitor and prioritize work from multiple channels, including Chat, Tickets, DMs.
8. Create and document routine IT processes and procedures following our knowledge management protocols.
About Us:
Ascendion is a leading provider of AI-first software engineering services. Our capabilities in applied AI, software engineering, cloud, data, experience design, and talent transformation accelerate innovation for Global 2000 clients. Headquartered in New Jersey, we operate with a remote/hybrid workforce and have over 30 offices across the U.S., UK, Poland, Romania, India, Australia, and Mexico. We are committed to building inclusive, AI-powered technology, serving our communities, and fostering a vibrant culture. For more information, visit www.ascendion.com.
Please let us know the best time and contact number to reach you, or call us at +44 20 39653724 to discuss this opportunity further. If you know someone suitable for this role, please send us their resume. We also have a referral policy.
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