About the apprenticeship
Duties
Our Apprentice Configuration Analyst will do a variety of tasks, to include:
• Tech Asset Management: Managing IT hardware and software requests, reusing stock to reduce waste, tracking assets in the CMDB, and following procurement processes.
• Software Standards & Governance: Supporting the Software Approval Group (SAWG) by reviewing requests and ensuring software meets organisational standards.
• Compliance & Audits: Assisting with audits to ensure legal compliance, licence adherence, and alignment with policies.
• Version Control & Upgrades: Maintaining consistent software versions and supporting the smooth deployment of updates.
• ServiceNow & Tool Support: Handling ServiceNow tickets, updating the CMDB and Service Catalogue, testing new features, and managing tools such as SNOW Licence and Inventory Manager.
• Operational Support & Improvement: Managing licences and compliance, supporting staff lifecycle events, providing asset data to Finance, running audits, and improving configuration processes aligned to ITIL.
Requirements
Qualifications
To be eligible for this Apprenticeship, you need to:
• Not already hold a qualification at the same level or higher than the Level 4 Apprenticeship linked to this programme.