Our client is seeking an Intermediate User Researcher to support the delivery of user-centred digital services across complex transformation programmes within public and private sector environments.
This is an excellent opportunity for a research professional with strong user research foundations who is looking to further develop their consultancy, stakeholder engagement, and agile delivery experience within a collaborative multidisciplinary environment.
The successful candidate will work alongside designers, product specialists, developers, and delivery teams to generate actionable user insights, improve digital services, and support evidence-based design and business decisions.
Location
* Manchester, United Kingdom
* Hybrid working model with occasional travel to office or client locations as required
Working Pattern
* Hybrid and flexible working available
Responsibilities
Key responsibilities include:
* Planning and delivering user research activities to support digital product and service design
* Selecting and applying appropriate qualitative and quantitative research methods across different stages of the service lifecycle
* Supporting teams in developing empathy and understanding of user needs and behaviours
* Conducting usability testing and service evaluation sessions
* Gathering, analysing, and synthesising research findings into clear and actionable insights
* Producing research reports, presentations, and recommendations for stakeholders
* Supporting agile multidisciplinary teams within a user-centred design process
* Using research findings and service metrics to inform service improvements and design decisions
* Facilitating workshops and collaborative sessions with stakeholders and delivery teams
* Contributing to communities of practice and supporting knowledge sharing across research and design teams
* Supporting continuous improvement and user-centred delivery practices
Requirements
Candidates should be able to demonstrate:
* Experience conducting user research within digital, service design, or agile delivery environments
* Knowledge of qualitative and quantitative research methods
* Strong understanding of user-centred design principles and practices
* Experience working collaboratively within multidisciplinary agile teams
* The ability to communicate research findings clearly and confidently to stakeholders
* Strong stakeholder engagement and presentation skills
* The ability to challenge ideas constructively and explain research-backed recommendations effectively
* Understanding of how user research supports wider organisational and strategic objectives
* Strong analytical thinking and problem-solving capabilities
* A proactive and collaborative approach to teamworking and delivery
* Experience within consultancy, digital transformation, or public sector environments
* Exposure to accessibility, usability testing, or service design activities
* Experience facilitating workshops or stakeholder engagement sessions
* Familiarity with agile methodologies and digital product delivery
Diversity & Inclusion
Our client is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, supported, and empowered to thrive.
Applications are strongly encouraged from candidates from underrepresented groups and diverse backgrounds.
The organisation is committed to providing an accessible recruitment process and reasonable adjustments where required.
Salary & Benefits
Benefits may include:
* Contributory pension scheme
* 25 days annual leave plus public holidays
* Flexible benefits package
* Private healthcare and dental options
* Life assurance and critical illness cover
* Volunteer days and charitable contribution options
* Cycle-to-work and electric vehicle salary sacrifice schemes
* Professional development and learning opportunities
* Flexible and hybrid working arrangements
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