* Employer: Wirral Metropolitan Borough Council
* Salary: £28,598 to £31,022 plus benefits.
* Location: Wirral, Mallory, 2 Alice Ker Square, Hybrid Working
* Contract: Temporary
* Working Pattern: Flexible Hours/Full Time
* Hours: 36 hours per week.
* DBS Check: No
* Closing Date: 31/05/2026 at 23:59
* Reference: NS/26/337188
Wirral Behaviour Change Officer x 3
Fixed Term Contract – 2 years which may be extended.
About the Role
Wirral Borough Council is seeking a motivated and confident Behaviour Change Officers to help drive positive recycling and waste behaviours across the borough.
This is a front‑facing, community‑focused role where you will engage directly with residents, households and stakeholders to increase recycling, reduce contamination and minimise residual waste. Using a mix of education, engagement, data insight and soft enforcement, you will play a key role in supporting the Council’s environmental priorities and improving service outcomes.
Key responsibilities
* Proactively visit and engage with households and stakeholder groups to encourage positive recycling and waste behaviours
* Carry out bin checks, issue bin stickers, report broken or additional bins and address contaminated bins
* Undertake waste load sampling to assess contamination levels and challenge results where appropriate
* Respond to customer enquiries and complaints in a timely and professional manner
* Prepare and deliver education sessions and presentations on recycling and waste to schools, community groups, landlords and council employees
* Support the implementation of new recycling and waste initiatives
* Work closely with Waste Management teams and Corporate Communications to support campaigns and publicity
* Analyse data and contribute to performance monitoring and reporting
* Explain waste enforcement policies to residents and raise instances of non‑compliance where required
About the candidate
You will be confident, approachable and persuasive, with the ability to influence behaviour change in a respectful and constructive way. You will bring:
* Knowledge and experience of waste management, recycling or environmental services
* Excellent communication and customer service skills, with the ability to adapt your approach for different audiences
* The confidence to deal with challenging situations and undertake soft enforcement activity
* Strong organisational skills with the ability to manage a varied workload
* Good IT skills, including the use of databases, Excel and reporting tools
* The ability to analyse information and recommend practical solutions
* A commitment to delivering high‑quality public services and living the Council’s values
* A full driving licence is required, and you must be able to travel across the borough.
Qualifications and experience
* Educated to degree level or equivalent, or educated to GCSE/A‑level standard with relevant experience
* Experience working in waste collection, recycling or street cleansing is desirable
* Experience of project delivery and performance monitoring is an advantage
In the first instance, and for an informal chat or more information about the role, please contact Terry Hendy, Area Manager (Streetscene) at terryhendy@wirral.gov.uk
Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.
This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.
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