Role Purpose Are you passionate about shaping the future of digital products that truly make a difference? At Switch2, we’re on a mission to transform how our customers, clients, and colleagues interact with data and automation. As Product Manager, you’ll be at the heart of this transformation—leading the charge to design, deliver, and evolve products that are not only technically robust but also deeply aligned with user needs and business goals. This is a strategic and hands-on role, ideal for someone who thrives in a fast-paced, collaborative environment and is excited by the challenge of turning complex requirements into elegant, scalable solutions. Key Responsibilities Vision & Strategy Collaborate with stakeholders across the business to craft a compelling vision for Switch2’s Data and Automation Products. You’ll draw on customer feedback, market intelligence, and internal insights to shape products that deliver real value—balancing innovation with practicality. Product Roadmapping & Delivery Own the end-to-end product lifecycle, from ideation through to launch and beyond. You’ll define and manage product roadmaps, ensuring alignment with strategic objectives and seamless integration with other product streams. Agile Leadership Champion agile ways of working, fostering a culture of rapid decision-making, continuous improvement, and value-driven delivery. You’ll work closely with business stakeholders to ensure priorities are clear and progress is swift. Enablement & Adoption Ensure that new features and products are not only delivered but embraced. You’ll coordinate training, create support materials, and drive adoption across teams—making sure the benefits are realised long after launch. Change Leadership & Mentorship Guide and mentor Switch2's Energy Change Agents (our internal champions who facilitate transformation across departments), helping them understand product capabilities and communicate the value of upcoming changes. You'll be a key enabler of organi s ational transformation. Stakeholder Engagement Act as the go-to product expert and liaison between business teams, technical teams, and external vendors. You'll manage competing priorities, track changes, facilitate alignment, and ensure everyone is clear on release timelines and expectations. Continuous Improvement Support ongoing product evolution by helping teams navigate change, monitoring performance against key metrics (customer satisfaction, adoption rates, system performance), and planning thoughtful transitions from legacy systems to future-state solutions. Communication & Governance Keep leadership informed with regular updates to the Steering Group and Senior Management Team. You'll lead product meetings with vendors and internal stakeholders, ensuring actions are captured, decisions documented, and progress tracked transparently. What You’ll Bring Proven stakeholder management skills across technical and non-technical audiences, with the ability to influence without authority Exceptional communication skills—you can translate technical complexity into compelling narratives for executives, and business requirements into clear specifications for technical teams Deep understanding of customer service practices and solutions Strong empathy for customer and client needs, with a user-centred mindset Full software implementation lifecycle experience, from discovery through launch and iteration Solid grasp of change management principles and business process modelling Highly organised and detail-oriented, with a structured approach to delivery Collaborative and engaging communicator, able to inspire and influence at all levels Data-driven mindset with ability to define metrics, analy s e performance, and make evidence-based decisions Ability to juggle multiple projects and priorities with confidence and clarity Why Join Us? At Switch2, you’ll be part of a forward-thinking team that’s redefining how energy and data intersect. You’ll have the autonomy to shape products that matter, the support to grow professionally, and the opportunity to make a tangible impact on our customers and communities. Switch2 is an equal opportunities employer.