Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we're leading this change by prioritizing people and delivering exciting, engaging experiences at your fingertips. We push boundaries through innovation and technology, driven by talented individuals like you. Join Entain, where it's your game—let's win together.
Job Description
Are you passionate about sports or excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you'll be a vital part of the Entain family, providing top customer service and maintaining high standards daily. Working in our lively Ladbrokes & Coral betting shops, no two days are the same. You'll contribute to a team that wins together and prioritizes our customers' needs.
Reporting to the Shop Manager, you'll serve customers and foster rapport to encourage repeat business. The salary is £12.50 per hour. Are you ready to start a successful career?
What You Will Do
* Deliver outstanding customer service
* Promote safer gambling practices
* Take bets on various sports and events
* Process customer transactions, including cash handling
* Demonstrate our products and betting terminals to customers
* Handle customer complaints with empathy and effective problem-solving
* Work towards targets and goals
* Maintain high shop standards
* Open or close the shop as needed
Working Patterns
This role requires availability from Friday 5pm - 10pm and Saturday & Sunday 8am - 10pm, including weekends and bank holidays. You will work 2 days out of 3, with a weekly rota of approximately 10 hours, including long opening or closing shifts and shorter evening shifts, varying weekly. As a key holder, you'll be responsible for opening and closing the shop. We provide your rota at least four weeks in advance to support a healthy work-life balance.
Qualifications
* Must be 18 or over to work in betting shops
* Passion for delivering excellent customer service
* Strong relationship-building and communication skills
* Self-motivated and proactive
* Comfortable working alone or as part of a team
* Ability to handle challenging situations professionally
Outside of work, you'll have opportunities to earn recognition and prizes, joining a supportive, inclusive community that celebrates individuality. If you need adjustments during recruitment, contact us. We are committed to diversity, equity, and inclusion, ensuring all our people feel valued and respected globally.
Additional Information
We offer a competitive salary and benefits, including:
* Optional overtime (subject to availability)
* Pension Scheme and ShareSave
* Retail discounts through Entain Deals
* Healthcare and wellbeing support
* Development opportunities
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