Customer Support Manager - Sainsbury's & Waitrose
Location: Hybrid – working from our Head Office at Hemel Hempstead weekly
Job Length: Permanent – Full Time
Benefits
* Monthly product allowance – alcoholic & non‑alcoholic options available
* Private Medical options
* Life Assurance
* Company bonus scheme
* Access to 24/7 GP services
* Enhanced pension contribution
* Access to a range of high street discounts
About the role:
We are now recruiting for a Customer Support Manager – Sainsbury’s & Waitrose, this role will be responsible for supporting our Premium Account Managers in executing core business processes for both our soft drinks and beer portfolios to maximise our commercial investment and activities.
Responsibilities
* Support JS & Waitrose Account teams with core commercial processes across beer and soft drinks, including pricing, forecasting, promotions, and customer invoicing.
* Drive accurate, consistent, and efficient processes that help account managers deliver high‑quality work on time.
* Spot and fix workflow gaps, continually improving how the team operates.
* Partner with cross‑functional teams to design and embed new processes that integrate beer and soft drinks smoothly.
* Test new tools and workflows, gather feedback, and refine for successful rollout.
* Champion best‑practice ways of working to strengthen commercial and operational performance.
* Own JBP modelling and tracking in Anaplan, supporting the integration of beer processes into the system.
Experience and Key Attributes
* Proven experience in designing, refining or embedding commercial processes and understands how they connect across functions.
* Clear, concise communicator with confidence to tailor the approach to various audiences.
* Strong stakeholder management with the ability to build rapport and influence.
* Highly analytical with the ability to interrogate and interpret data to drive insight.
* Adaptable and responsive to change with a high accountability for plans, action, delivery and outcome.
* Champion new ways of working, looking for proactive ways of working, and continuous improvement.
Diversity, Equity & Inclusion
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
We look forward to receiving your application.
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