As a Customer Care Advisor, you'll be the heart and soul of Arjo, delivering exceptional customer service through inbound calls. You'll be the friendly voice our customers rely on, ensuring their needs are met while achieving both personal and team goals.
Responsibilities
* Efficiently handle customer queries with professionalism, ensuring top‑notch service on every call.
* Take full ownership of customer interactions, managing expectations and keeping them informed – delivering what's promised, keeping the customer informed and up to date throughout.
* Actively seek customer feedback through satisfaction surveys in line with KPIs.
* Continuously develop your skills and keep your Personal Development Log updated.
* Achieve your objectives and identify opportunities for cross‑selling.
* Take full ownership of customer complaints with care and attention.
* Implement coaching, feedback, and training outcomes.
* Minimise errors and ensure accurate administration.
* Arrange installations and cancellations of rental equipment.
* Support Rental Service Technicians with their queries.
* Ensure administration duties are completed accurately and within timescale.
Qualifications
* Excellent telephone manner and customer service experience.
* Diplomatic, with outstanding listening and communication skills.
* Good numerical skills and PC literacy, including MS Office.
* Excellent written and spoken English.
* Attention to detail and high accuracy.
* Excellent time management and productivity.
* Ability to work independently and as part of a team.
* Positive 'can do' attitude aligned with our core values.
Benefits
* Hybrid Working: Enjoy a balanced work‑life with 2 days working from home and 3 days in the office (after successfully completing your probationary period).
* Collaborative Environment: Thrive in our Head Office where teams share knowledge and experience.
* Long Service Awards: Many of our employees have long service awards, reflecting our supportive and rewarding workplace.
* Employee Recognition: Celebrate your achievements with our Hero Awards and Employee of the Month program.
* Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, a Wellbeing Committee, and more!
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