Better places, thriving communities.
Role: Hard Services Engineering Manager
Hours: 40 hours a week
Location: Crawley
At Mitie, our people are our greatest strength. We're looking for a Hard Services Engineering Manager to lead hard service disciplines on site, ensuring full statutory compliance and delivering high‑quality FM services to the Thales client.
Job Overview
* Ensure full statutory, mandatory, and contractual compliance
* Lead all hard service disciplines across site
* Support the FM team to deliver high‑quality services to clients and customers
* Strengthen stakeholder relationships and provide FM resilience
* Optimise systems and processes to improve efficiency and reduce energy use
* Develop understanding of contract commercial and delivery frameworks
* Manage PPM and reactive works to meet SLAs and KPIs
* Line manage engineering teams to maximise productivity
* Drive 100% PDA usage through training, auditing, and compliance
* Maintain engineer training matrix and support development and mentoring
* Manage subcontractors in line with contractual requirements
Role Responsibilities:
* Manage additional works, including scope agreement, quotations, and delivery
* Review subcontractor RAMS, issue permits, and ensure compliance
* Ensure certification is uploaded to Maximo, SharePoint, and site records
* Proactively engage clients and key stakeholders to maximise satisfaction
* Ensure all works follow Mitie Safe Systems of Work and H&S policies
* Assist with monthly reporting and FM initiatives
* Promote the One Team ethos across service lines
* Lead health & safety ownership, reviews, huddles, and audits
* Enhance service delivery through cross‑functional teamwork
* Build a proactive, customer‑focused hard services delivery model
* Challenge supplier quotations and lead energy‑saving initiatives
* Support quarterly energy performance reviews
* Attend and represent Mitie at client meetings when required
* Escalate technical issues to the Hard Services and Energy Lead
Required Qualifications:
* Experience in M&E environments
* Knowledge of mechanical, electrical, and specialist systems
* Experience managing multi‑skilled engineering teams
* Mechanical Engineering qualification
* Water management experience (desirable)
* Strong customer focus and communication skills
* Health & Safety knowledge (IOSH Working Safely)
* Full, clean driving licence and ability to work at heights
* Organised, flexible, and able to manage administrative tasks
* Reliable, professional, and able to work independently or as part of a team
There's a place for you at Mitie, join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.