Detailed job description
and main responsibilities
KEY RESPONSIBILITIES
1. Liaison with staff both within and outside the department, extensive contact with GP's patients and other relevant external agencies.
2. Responsibility for providing and receiving complex/sensitive information requiring tact, empathy and diplomacy.
3. Respond to a high volume of external/internal enquires via personal, written and telephone queries.
4. Responsibility for implementing instructions involving liaison with patients, hospitals, GP's and other agencies in connection to patients and their care.
5. Excellent communication skills required.
Administrative Responsibilities
6. Extensive use of computer information/paper based systems
7. Copy and Audio typing if required
8. Collection, Delivery and tracking of correspondence and health records to patients, referrers and doctors
9. General clerical and general administrative duties
10. Day to day maintenance of records and filing
11. Faxing/photocopying, distribution of incoming post/mail
12. Computer entry of data
13. Updating of Service’s patient information leaflets, booklets etc
14. To undertake post duties on a daily basis, which include delivering and collecting from both internal and external – entering details on the data base and informing the relevant clinical or admin team member
15. Shared responsibility for answering departmental enquiries.
16. Responsibility to maintain good working knowledge of all office procedures.
17. To file, retrieve and archive patient
To view the main responsibility, please see the attached the Job Description and Person Specification
Person specification
Education/Qualifications
Essential criteria
18. • Good general education including GCSE English
19. • NVQ
Desirable criteria
20. •Other vocational qualifications
Skills
Essential criteria
21. •Effective communicator both orally and on paper
Desirable criteria
22. •Ability use your own initiative