Overview
We’re on the lookout for a passionate, detail-driven, and proactive Quality Coordinator to join our Operations squad at Butternut Box. In this pivotal role, you’ll help deliver safe, high-quality meals that dogs (and their humans) love.
Working closely with our production, technical, and compliance teams, you’ll champion processes that maintain food safety, hygiene, and environmental standards. This is a hands-on role that requires energy, enthusiasm, and a practical, roll-up-your-sleeves attitude.
You’ll be part of a dedicated Quality team central to our Kitchen operations. As Butternut grows, there’s an exciting opportunity to help shape how we deliver quality at scale.
This is a full-time, Monday to Friday position, based on-site. The role follows standard office hours, and regular on-site presence (5 days per week) is required to support day-to-day operations and collaboration with our teams.
Responsibilities
* Support the day-to-day management and improvement of our digital Integrated Management System for Food Safety, H&S and Environment
* Coordinate customer complaints from receipt through to investigation and response
* Coordinate export processes and ensure compliance with regulatory and quality requirements
* Provide data input to the preparation of the department KPI’s
* Coordinate and report on nutritional and microbiological testing, collect water samples, and perform equipment verifications
* Organise and lead our food taste panels
* Coordinate corrective action investigations across the site
* Manage stock control, including inventory monitoring and documentation accuracy
* Provide weekly and monthly data reporting, supporting the preparation of department KPIs
* Confident using computers and digital tools, especially spreadsheets and data management systems
* Support or have experience in quality, compliance, or food safety roles within FMCG/manufacturing
* Experience coordinating testing and verification programmes (e.g. nutritional, microbiological)
* Ability to learn quickly and adapt to new systems and processes
* Experience managing or supporting processes across food safety, hygiene, environmental, and compliance functions
* Able to handle customer complaints professionally from initial receipt through to investigation and response
* Willingness to take on challenges and build processes from the ground up
* Experience managing stock control and maintaining accurate records
* Pragmatic, adaptable, and resilient – stay calm and solutions-focused when busy
* Loves dogs and cats
About Butternut
At Butternut, the mission is to deliver health and happiness to dogs and their humans. We build one big kitchen to prepare meals and treats using human-quality ingredients.
Located in Doncaster, Rudie’s Kitchen and Ace’s Pantry are where the magic happens, cooking meals with care. We believe dogs deserve better, and we’re looking for people who share that belief.
We have grown since our founders hand-delivered the first Butternut Box, and we’re excited for the next part of the story with brilliant people on the team.
Benefits
* Enjoy 257.5 hours of holiday per year (33 days) with pro-rata adjustments for part-time roles
* Plus an extra day for each year of service (up to 5 days)
* 39 hours of pre-booked paws days for wellbeing and self-care
* £500 annual budget for personal learning and development
* Enhanced parental leave
* Discounted Private Medical Insurance with AXA Healthcare
* Discounted gym membership
* Subsidised food from street food vans and pay day pizza
* Employee discount on Butternut Box for your furry friends
* Free parking and electric car charging
* Office dogs welcome
Note
A few things to note: there is no closing date advertised. Applications are reviewed as they are received. Butternut Box is an equal opportunity employer and values diversity and inclusion. We are not seeking external agency support for this role.
*Holidays and Paws days are pro-rata for those working part time or job share
To apply, please follow the application process on our site.
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