In Wessex, we are committed to creating a diverse and inclusive workplace where everyone is respected, valued, and heard. By embracing Equality, Diversity and Inclusion (EDI), we aim to be an equal opportunities employer where people can grow, learn, and succeed together. We are proud to champion diversity and aspire to build a workforce that reflects the communities we serve. This is an exciting opportunity to join the Environment Agency’s Wessex Customers & Engagement Team, where you will play a vital role in delivering high-quality customer service and protecting our reputation. You will work closely with national and local colleagues to provide accurate, timely, and accessible information to a wide range of customers across the Wessex area. Your work will help ensure the Environment Agency remains easy to engage with and responsive to public needs. Key Responsibilities: Deliver excellent customer service to customers across the Wessex region Manage customer enquiries and Freedom of Information requests via email, telephone, and letter Liaise with teams across the Environment Agency to gather accurate and relevant information Respond to customer enquiries within statutory timescales Accurately record enquiries and responses using our customer tracking database This role is offered on a fixed term full-time basis, however we actively support flexible working and welcome applications from candidates seeking part-time arrangements. Responding to incidents is a core part of the Environment Agency’s work. You will be required to hold an incident role and be available to respond to incidents or provide business continuity support when required. Full training, alternative working arrangements, and additional payments may apply to support this responsibility. The team The Customer and Engagement team is a friendly, supportive group within the EPE directorate. We work with a wide range of technical and project teams across Wessex. As the Environment Agency’s centre of excellence for customer service and reputation, we handle diverse enquiries and guide effective engagement. We’re professional, people-focused and collaborative, supporting each other to achieve the best for our customers. Experience/skills required We are seeking a self‑motivated and customer‑focused individual who is committed to delivering high‑quality service. You will demonstrate: Excellent written and verbal communication skills The ability to produce accurate, high‑quality work Strong organisational skills, with the flexibility to prioritise workloads and meet tight deadlines Experience handling customer enquiries and responding to data‑related requests Excellent interpersonal skills, with confidence in engaging positively with customers and colleagues Good IT proficiency, including the effective use of Microsoft packages such as Outlook We are looking for candidates who bring enthusiasm, professionalism, and the right skills to succeed in this role. In return, you will benefit from a range of development opportunities, with appropriate training and ongoing support provided to help you grow and progress.