Workplace Manager Location: London EC4V 4AB Monday to Friday 8am to 4pm or 9am to 5pm We can offer flexibility regarding start and finish times and hope that you can too when required and you may occasionally providing cover for late events 40 hours per week £55,000 Per Year plus Sodexo benefits About the Role: Sodexo are seeking a highly professional and proactive Workplace Manager to deliver a “5 Star” workplace experience ata prestigious London site. This is a pivotal role responsible for operational account management, client relationship development, and the delivery of integrated facilities management (IFM) services. You will lead a team, drive innovation, and ensure the highest standards of service and compliance. Key Responsibilities: Manage the delivery of Hard FM, Soft FM, and Catering services across the South Region. Develop and maintain profitable client relationships based on mutual trust. Support the Account Director in developing and delivering account strategy. Drive continuous improvement in people, systems, processes, and service offer. Lead, develop, and manage direct reports, fostering a high-performing and customer-focused workforce. Maximise contract profitability and deliver required financial and service level results. Ensure compliance with all contractual, financial, and statutory requirements. Collaborate with the Regional Engineering Manager to coordinate service delivery. Deliver cost-saving initiatives and manage budgets effectively. Maintain the highest standards in health & safety, food safety, and quality management. Conduct regular contract performance reviews and service audits. Develop strong working relationships with clients and stakeholders, enhancing client retention and satisfaction. Person Specification: Proven experience in workplace experience management, ideally with a “5 Star Hotel” or equivalent background. Strong operational management skills in a high-class, white-collar, multi-site IFM environment. Excellent customer service, stakeholder management, and people skills. IT literate and financially astute. Knowledge of health & safety and food safety management. Ability to work independently and as part of a team. Strong attention to detail and adherence to standards. Analytical problem-solving skills and a passion for innovation. Experience managing conflicting client and consumer expectations. Adaptable, resilient, and forward-thinking. Competencies: Demonstrable track record in developing successful operational strategies across multiple sites. Exceptional client relationship management skills. Considerable experience in IFM service delivery. Proven ability to lead business change programmes and manage large teams. Excellent communication, influencing, and facilitation skills. High standards of numeracy and written communication. Why Join Us? You will play a key role in delivering a premium workplace experience for Quilter, working with a talented team and a prestigious client. If you are passionate about workplace excellence and ready to drive positive change, we want to hear from you.