Overview
To support the Care Group Manager and TOT (Matron/Clinical Director) in the overall performance of the Emergency and Acute Care Group, including national targets/financial/quality and safety metrics.
Main duties of the job: to support the Care Group Manager and TOT (Matron/Clinical Director) in the overall performance of the Emergency and Acute Care Group, including national targets/financial/quality and safety metrics.
Job locations
Manor Hospital, Moat Road, Walsall, WS2 9PS
Details
Date posted: 28 October 2025
Pay scheme: Agenda for change
Band: Band 7
Salary: £47,810 to £54,710 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 407-MLTC-7414497-B
Job locations: Manor Hospital
Moat Road, Walsall, WS2 9PS
Job responsibilities
* Ensure that the operational performance of the group is effectively managed to meet agreed Trust and Divisional objectives, supporting the Clinical Director/Care Group Manager to achieve this.
* Respond to daily problems and ensure issues are swiftly resolved in conjunction with clinical service leads and, if necessary, in the absence of, or with delegated authority of, the Clinical Director/Care Group Manager.
* Manage the day to day business of the Care Group by bringing urgent matters to the attention of the Clinical Director/Care Group Manager, drafting responses and filtering incoming enquiries.
* Collate information and report on Care Group activity on a monthly basis in preparation for Care Group and divisional meetings and other internal & external meetings.
* Represent at meetings (internal and external), committees and project groups as requested by the Clinical Director/Care Group Manager.
* Monitor Care Group performance activity against targets and other service objectives using regular reports, analyse information and raise issues that may affect targets, taking action as needed.
* Work with the Clinical Director, Care Group Manager, Senior Nurses, and the Finance team to set and deliver Care Group objectives in line with Divisional and Corporate targets and strategies.
* Ensure governance and operational processes are effective within the Care Group.
* Manage Income and Expenditure balance on devolved resources, working with the clinical team and finance manager to identify service developments and cost improvements.
* Ensure accurate coding systems and processes are in place within the Care Group to ensure activity is accurately recorded, impacting income streams.
* Contribute to improvements and changes to management information systems in collaboration with the Information and Performance Team to meet key performance indicators.
* Assist in the investigation of any Serious Untoward Incidents (SUI) within the Group and lead on implementing findings from investigations.
* Review adverse performance indicator information and raise any relevant issues with the Clinical Leads/Care Group Manager in line with the performance management framework.
* Analyse service data from IT systems to monitor Key Performance and Quality Indicators and identify changes affecting services.
* Assist in formulating the Divisions business plans, incorporating priorities for service development within organisational objectives.
* Design, plan and implement policies and procedures that propose changes in practice in line with current legislation and guidelines; support department heads with the development and updating of protocols and disseminating information throughout the clinical area.
* Work closely with Matron and Clinical Director to ensure clinical quality and effectiveness measures are developed and maintained.
* Coordinate specified audits within the Group, ensuring notes are forwarded to appropriate nursing/consultant staff for auditing and records are completed.
* Ensure that all 18-week and cancer performance targets are met within the specific areas of responsibility.
* Communicate at all levels both internally and externally in respect of own work.
Person Specification
Experience — Essential
* NHS experience
* Operational Experience
* Experience in creating reports
Operational Experience — Essential
* Operational management/facilitation
Report Creation — Essential
* Experience in report creation
Other information
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service may be required to check for any previous criminal convictions.
Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. Guidance on overseas criminal records checks is available in official guidance (no links).
Employer details
Employer name: Walsall Healthcare NHS Trust
Address: Manor Hospital, Moat Road, Walsall, WS2 9PS
Employer website: walsallhealthcare.nhs.uk
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