Service Manager Vacancy in Banbury
1. Salary: £38-42,000 per annum, pending experience, plus a monthly performance-related bonus scheme (roughly £2,000 per annum).
2. Hours: Monday to Thursday 8:30am-5:00pm and Friday 8:30am-4:30pm.
3. Benefits: Enhanced annual leave, life assurance, and full training provided, amongst others.
Our client, a leading supplier of automotive emission testing equipment for the UK MOT aftermarket, is currently looking to recruit a Service Manager to lead their service operations team from their head office in Banbury.
Reporting to the Managing Director and working with a friendly, supportive team, you will be responsible for the day-to-day management of our client's 16 field engineering team and 4 office-based service coordinators.
Key responsibilities will include:
4. Conduct regular performance reviews, one-to-ones and team meetings.
5. Handle employee relations matters including absence management, disciplinaries and grievances.
6. Identify training needs and support professional development across the team.
7. Review and streamline service processes to improve efficiency and customer satisfaction.
8. Monitor and manage engineer workloads, ensuring optimal scheduling and resource allocation.
9. Analyse service data and KPIs to identify trends and drive continuous improvement.
10. Ensure service level agreements are met for both direct customers and distribution partners.
11. Manage escalated technical and customer service issues.
12. Maintain high standards of service quality and technical accuracy.
13. Ensure compliance with health and safety requirements for field operations.
14. Work with the team to maintain accurate records and documentation.
In order to be eligible, you will need to have proven experience either managing field-based or mobile engineering teams, or have transferable experience in a management role in the automotive, MOT, or vehicle testing industry. Overall, you will have strong people management skills with experience in performance management and employee relations, with a track record of process improvement and operational efficiency gains, have excellent organisational and prioritisation skills, have strong communication skills, both written and verbal, and be proficient with IT systems and comfortable working with service management software. A technical background in electronics, calibration or diagnostic equipment would be highly beneficial, but is non-essential.
What's in it for you? For your hard work as Service Manager, our client is offering:
15. Starting salary between £38-42,000 per annum, pending experience.
16. Monthly performance-related bonus scheme (roughly £2,000 per annum).
17. 25 days of annual leave plus the 8 bank holidays.
18. Workplace pension scheme.
19. Life assurance.
20. Full in-house training provided.
21. Fantastic long-term career prospects with a leading supplier of automotive test emission equipment for the UK MOT aftermarket, operating since 1997.
22. Monday to Thursday 8:30am-5:00pm and Friday 8:30am-4:30pm.
If you are interested in hearing more about this Service Manager job in the Banbury area, please contact Josh Buck at Perfect Placement Today.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.