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Main area Surgical and Anaesthetics Services Grade Band 2 Contract Fixed term: 12 months (temporary) Hours Full time - 37.5 hours per week (Monday to Friday between 08:00 & 18:00 - various hours available) Job ref 435-S089-26
Site Across East Lancashire Sites Salary £25,272 per annum pro rata Salary period Yearly Closing 24/06/2026 08:00
Job overview
We are looking for a person that has experience in a customer service environment and has a flexible approach to the needs of the service and enjoys working as part of a team and to be committed to the role to ensure a quality service is delivered. If you have a high level of motivation and willingness to learn you can expect a supportive environment and encouragement to learn and develop for future opportunities.
Main duties of the job
* Check patients details and demographics and ensure that Cerner is updated
* On receipt of referral l into the department add all patients to the active waiting list
* Book Pre-op assessment appointments as required
* Contact patients to agree planned admission dates updating the relevant systems
* Action and monitor healthcare communication
* Send confirmation letters to patients
Detailed job description and main responsibilities
* Generate pre-admission lists and pre-operative assessment lists from the Patient
* Check on Cerner that the appointment/procedure is still booked just prior to contact being made with patients/carers.
* Adhere to the pre admission call process. Input, action all appointment outcomes on the healthcare communications service Document the outcome of the call and any questions asked by the patients
* Telephone patients/carers to confirm we have their correct contact details and that they will be attending their pre-operative assessment appointment, inpatient or day-case procedures
* Ensure all patients are treated with tact and sensitivity whilst maintaining confidentiality at all times
* Contact GP surgeries to obtain correct contact details for patients that we have incorrect information for within our systems
* Inform Elective Admission Clerks of all outcomes of telephone communication with patients so that any cancellations can be replaced to maintain maximum theatre utilisation
Qualifications
* GCSE Maths and English level 4 or above or equivalent
Experience
* Considerable experience in an administrative role
* IT skills including Microsoft office 365
Other
* Able to use own initiative and manage own workload
* Able to keep information confidential
* Ability to manage priorities whilst constant interruptions occur and be well organised in a busy environment
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The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.
By telephone 01254 732075 or email admin.recruitment@elht.nhs.uk or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH
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