Description Sales and Customer Care Advisor Salary £27,000 Monday - Friday 08:00-17:00pm (to include a 45-minute un-paid lunch break daily) 25 days Holidays + stats days (25 to include 3-4 for the period of the Christmas break when we are closed) Reports to: Internal Sales Manager Are you passionate about delivering first-class customer service? Do you thrive in a fast-paced environment where attention to detail and relationship-building are key? If so, we have an exciting opportunity for you! Your Role: As a Sales and Customer Care Advisor, you will be at the heart of our sales operations, ensuring every quote and order is handled with precision and care. From the moment a customer reaches out to the final delivery, you’ll be instrumental in providing a seamless experience, building trust, and exceeding expectations. What You’ll Be Doing: * Processing customer quotes and orders efficiently via email, phone, and web platforms. * Upselling and cross-selling to maximize sales potential and provide customers with the best solutions. * Handling customer inquiries, offering expert product knowledge, and ensuring a positive experience. * Following up on quotes, ensuring conversions, and maintaining strong relationships. * Supervising inbox activity and ensuring all customer communications are addressed promptly. * Collaborating with internal teams (Warehouse, Logistics, Finance, Sa...