Role Summary
Location: Stellantis &You Bristol Cribbs Causeway
Contract: Permanent Full Time
Salary: Up to £28,689 basic salary, OTE £40,000
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, recognising organisations that pledge, demonstrate or advocate support to the armed forces community.
Role Description
* Communicate clearly with customers and colleagues.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Propose and sell-up the additional work advised through the Vehicle Health Check process.
* Quote and sell Service Plans to retain customers to the group.
* Encourage customer satisfaction feedback via exit briefing and follow‑up contact.
* Estimate repair costs and times.
* Resolve any concerns when we suggest repairs.
* Inform and update customers on progress or additional works needed.
* Prepare and explain invoices and take payments.
A Day in the Life
‘No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales department daily.’
We greet customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in‑house computer systems, as well as take and allocate payments.
Always on the go, with something to do, the day never drags. This is a fast‑paced and rewarding job, with the opportunity to develop a career.
Benefits
* Company Car Scheme: access up to two company branded vehicles with insurance, servicing, breakdown and tyre cover included.
* Company Discounts: exclusive discounts on new cars and after‑sales services, including MOT, body shop, parts, services and tyres.
* Pension: generous employer pension contribution of up to 7 %.
* Annual Holiday: start with 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
* Reward Gateway: comprehensive discount portal with over 500 deals.
* Family‑Friendly Policies: enhanced maternity, paternity and adoption leave provisions.
* Employee Assistance Programme: access to counselling, practical information and digital resources.
* Occupational Health: promote and maintain the highest degree of physical, mental and social well‑being for our employees.
* Personal Accident Insurance: worldwide personal accident cover.
* Training Opportunities: range of training initiatives and e‑learning resources to support professional development.
* Shared Incentive Plan: opportunity to invest in the Stellantis Group through our shared incentive plan.
* Health Cash Plan: insurance policy allows members to claim a percentage of daily health expenses, ensuring comprehensive health coverage.
* Paid sick leave upon completion of probationary period.
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