Travel Account Manager
This successful travel organisation is looking for an enthusiastic and motivated Travel Account Manager. This team are at the heart of the business and provide day to day support for members across the group, assisting key accounts with developing their business and supporting with day to day operational enquiries. This role would be an excellent opportunity for candidates with experience of working in retail travel, tour operations or other relevant travel roles looking to move into account management. Salary of c£33k, office based flexibility to work from home 2 days per month.
Travel Account Manager - Role & Responsibilities:
Responsible for all queries arising from assigned Key Accounts.
Support new members in the early stages of membership to help them start to grow their business.
Provide assistance, in collaboration with other departments to assist your existing key accounts in all aspects of running and growing their business.
Proactively provide your key accounts with details of products and services offered by the group, providing training and guidance as required.
Hold regular membership meetings virtually, at head office or elsewhere as appropriate.
Build strong relationships with your Key Accounts and solve any problems which arise.
Represent the company at face to face events, workshops and trade shows on an ad hoc basis throughout the year.
Maintain accurate records and engagement history through the CRM system.
Help deliver engaging training sessions to empower and upskill members.
Answering phone and emails from members as part of the support from the overall team.
Travel Account Manager - Skills & Experience Required:
Travel industry background essential, with knowledge of retail travel desirable.
Key Account Manager experience advantageous but not required, this role would suit candidates who have experience working as a branch manager or senior travel consultant in retail travel, tour operations or cruise roles.
Confidence and ability to network and communicate with members at regional, national and international events.
Customer focused, flexible, caring, positive approach with the willingness to assist in other areas of the business as required.
Very strong and effective verbal and written communication and interpersonal skills.
Self motivated with an ability to manage workload and prioritise tasks.
Ability to liaise with colleagues across all levels and enjoy working as part of a team.
Commercially astute with the drive and ability to meet targets set by the business.
Travel Account Manager - Additional Information:
Salary circa £33k.
Office based Monday to Friday 9 to 5.30 with flexibility to work from home 2 days per month.
Willingness to travel as required for ad hoc meetings, & events.
Company benefits include pension, private health care, life assurance.
Background as Key Account Executive, Regional Sales Manager, Travel Agency Manager, Senior Travel Consultant would be beneficial to this role.
If you have the background and experience required, please apply for the position of Travel Account Manager online or email your cv to (url removed)