Position Overview
An exciting position has arisen to join the Yorkshire Ambulance Service as a Helpdesk Administrator. This position is a permanent contract within the Fleet Department. As a Helpdesk Administrator, you will be working as part of the Fleet, Estates and Facilities Team. This is an integral support role which provides first point of contact for service users.
The Helpdesk team is a small passionate team that looks after the day‑to‑day logging of all defects, breakdowns and queries concerning Yorkshire Ambulance Services' vehicles, medical devices and estate. This Helpdesk role covers varied shifts – this post is to support the Fleet Administration and workshop functions out of hours. This post is a night position Monday to Friday 14:00-22:00, including unsocial hours payments, NHS Employers and NHS Section‑2 out‑of‑hours incentives. Time +35% subject to terms and conditions. This is above the salary rate of the advertised post.
Responsibilities
* Be responsible for the distribution of jobs and work orders to relevant internal and external contractors to ensure vehicle downtime is kept to a minimum.
* Call taking, so you will need to be productive, efficient and accurate with call‑to‑answer duties, call prioritisation and be able to follow pre‑designed responses by incoming call type.
* All day‑to‑day front‑office administration and processing tasks related to the Helpdesk operation.
* Creation of job cards, work allocations, order numbers and invoices.
* You will routinely chase updates and resolutions from YAS workshops, engineers and contractors to ensure all department records are accurate, and information can be provided live for reporting and management purposes.
* You will support the department by assisting as and when required to coordinate scheduled and unscheduled work.
* You will ensure that any documentation and information that is required for legal or statutory purposes is received, is reflective of the original request, and is filed in accordance with internal policies, procedures or legislation.
* Ensure that the department’s systems are accurate and up to date at all times, with the ability to use several systems at once.
* To support the overall performance of the department and directorate by ensuring there are sufficient operationally ready vehicles to meet the daily stated requirement, and that the estate and its facilities are safe, well‑maintained and legal for Trust employees.
Benefits
* Flexible working including part‑time hours, job shares and flexible hours, agile working (role‑dependent)
* 27 days annual leave, increasing to 33 with service.
* Contributory pension.
* NHS discounts including shops, restaurants, gyms etc.
* Car lease and other salary sacrifice schemes (salary dependent)
* Dedicated employee assistance and counselling service.
* Opportunities for research participation, career progression and ongoing development.
* Well respected, committed and supported staff networks for our workforce.
* Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
About Yorkshire Ambulance Service
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber, and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24‑hour, seven‑days‑a‑week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas such as health and wellbeing, benefits and flexible working, including hybrid working.
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