IT Service Delivery Manager – Driving Service Excellence at Evri
Ready to play a key role in delivering IT services that keep one of the UK’s largest parcel networks moving?
At Evri, our technology underpins everything we do. As we continue to evolve and enhance our IT services, we’re looking for an IT Service Delivery Manager to help ensure our services are reliable, efficient and delivering real value to the business.
Join us in this critical role within our IT Service Management team, where you’ll work closely with operational stakeholders, vendors and IT teams to drive service performance and continuous improvement across the organisation.
What you’ll be doing
As an IT Service Delivery Manager at Evri, you’ll act as a trusted partner to the business, ensuring IT services meet the needs of our operational teams and support our wider strategic goals.
You’ll play a central role in managing service performance, strengthening supplier relationships and identifying opportunities to improve how IT supports the organisation.
Your focus will be on driving service excellence, managing risk and ensuring clear communication between business and IT teams.
Responsibilities
1. Act as a trusted advisor to key business stakeholders on IT services
2. Build and maintain strong relationships across operational teams and IT functions
3. Manage the performance of strategic IT vendors and suppliers
4. Lead service reviews, capturing insights and identifying improvement opportunities
5. Develop and deliver service improvement plans across key business areas
6. Support service design and transition activities in line with ITIL processes
7. Provide clear reporting on service performance, risks and opportunities
8. Contribute to incident, problem and change management processes
9. Ensure business impact is clearly understood and communicated during changes
10. Identify and manage IT service risks through to resolution
11. Work closely with service desk and support teams to manage escalations effectively
12. Support small service improvement initiatives and continuous improvement activities
13. Collaborate with stakeholders to identify new and evolving IT requirements
Interested? Here’s what you’ll need to be successful:
14. Experience in an IT Service Delivery or similar IT role
15. Strong understanding of ITIL processes (ITIL Foundation preferred)
16. Experience managing third-party suppliers and vendors
17. Excellent stakeholder management and communication skills
18. Ability to analyse data and present meaningful insights
19. Experience working in complex, fast-paced environments
20. Strong organisational skills with the ability to manage competing priorities
21. A collaborative approach, working effectively across IT and business teams
22. A proactive, solution-focused mindset with a passion for continuous improvement
At Evri, we know we only grow if our people do too. That’s why we’re committed to building an inclusive, diverse workplace where everyone can bring their whole, authentic selves to work. We focus on removing barriers, creating opportunity and ensuring every colleague feels valued for who they are and what they bring.
We are Evri. Where everyone is welcome.
We’re excited about what’s next. Let’s deliver it together.