Job Description
The Manager of Field Operations is responsible for managing technicians in specific service areas and providing quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives. The role involves developing and maintaining an aggressive, knowledgeable, customer-focused team that promotes and sells telecommunications products and services, ensuring a service experience that exceeds customer expectations.
Why Work for Conexa Technologies, a subsidiary of CS Contract Solutions and its family of companies?
We offer highly competitive pay, health, vision, and dental insurance, PTO, and 401k. Conexa Technologies is growing rapidly and promotes from within. We have many growth opportunities available.
Our culture recognizes that people are a company's number one asset. We aim to support you in the field because a supported technician is a productive technician, and a productive technician is a happy technician. We also have incentivized competitions that promote safety and quality, rewarding you with bonuses for meeting expectations.
What we are looking for...
Someone who takes pride in delivering quality work every day. Individuals who anticipate customer needs and offer solutions for today and tomorrow. A person who listens to understand, not just to respond. To work here, you must align with our core values: Honesty and Integrity, Attitude Over Skills, Courage through Communications, The 3 Es (Effort, Energy, and Execution), and Keep Your Axe Sharp.
Role and Responsibilities
1. Manage the daily operation of outside and inside plant network services and technicians involved in installation, maintenance of residential and business services, central office, design services, and splicing activities.
2. Serve as the primary contact between CCI and Contractors to resolve issues during daily operations.
3. Focus on training, coaching, and developing employees regarding new processes, quality standards, customer contact, safety, expense control, and technical skills.
4. Lead a team of technicians to meet attendance and performance standards.
5. Represent CS and CCI with customers and governmental agencies.
6. Celebrate successes and use rewards and recognition appropriately.
7. Motivate the team for continuous improvement and maximum performance.
Qualifications
* At least 2 years of experience managing teams within a telecom technical environment.
* At least 2 years of experience with installation, maintenance, and repair of POTS and HSI.
* At least 2 years of experience with Excel, email, and legacy systems.
* Schedule includes rotation work, pager duty, and possible overtime and holidays.
* Ability to work with minimal supervision, prioritize multiple projects, and perform under pressure.
* Ability to negotiate timeframes and meet critical deadlines.
* Willingness to collaborate with coworkers to complete job assignments.
Compensation
This is a full-time, salary-based position.
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