Job Title: Medical Secretary
Location: Priory Hospital Marlow, 309 Cressex Road, High Wycombe HP12 4QF
Division: Priory Group Division
Hours: 30 hours per week
Vacancy Type: Permanent - Part Time
About Priory Healthcare
Providing quality, inspiring innovation, and delivering value is our goal at Priory Healthcare. We enable our patients with mental health illnesses to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to our multidisciplinary clinical teams.
Role Overview
The Medical Secretary provides efficient administrative support to the hospital and medical team, including typing, minute taking, managing correspondence, diary and appointment scheduling, liaising with other sites and external parties, and supporting compliance with hospital policies and legal requirements.
Responsibilities
1. Provide cross cover within Medical Secretaries teams as assigned.
2. Deliver exceptional customer service to ensure a positive patient experience.
3. Accurately record Independent Consultant time for invoicing purposes.
4. Organise diaries and appointments with patients and Consultants.
5. Use Care Notes consistently, uploading reports and documents as needed.
6. Coordinate with inpatient and therapy services regarding admissions, discharges, and follow-ups.
7. Facilitate Mental Health Act arrangements, including documentation and tribunals.
8. Prioritise enquiries and handle complaints sensitively, escalating when necessary.
9. Maintain accurate filing and data entry, ensuring confidentiality and compliance with Information Governance policies.
10. Support continuous process improvements and collaborate effectively across departments.
11. Provide cover for colleagues and support the wider team as needed.
Candidate Profile
We seek an enthusiastic and dedicated individual committed to making a difference in patients' lives, with a focus on professionalism, confidentiality, and teamwork.
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