Colchester, England, United Kingdom
White Goods Engineer – Field Service – Colchester [PAS141]
Job Type: Full-Time, Permanent
Location: Colchester & surrounding areas
Salary: £27,000 – £36,000 basic + uncapped bonus (OTE up to £50,000+)
Sign-On Bonus: £1,500 available for new starters
About the Role
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers' homes. Covering Colchester and surrounding areas, you'll use your expertise and product knowledge to deliver professional, high‑quality repairs, supported by our regional field service teams who work independently to repair customers’ appliances and deliver service excellence every day.
What You'll Do
* Diagnose and repair at least four of the core domestic appliance types in customers' homes
* Deliver excellent customer service during on‑site visits
* Use intuitive software to manage your day, order parts and access job information
* Maintain Pacifica's high standards in professionalism, reliability and safety
What You'll Need
* Minimum 2 years' experience in the white goods repair sector in a field‑based capacity
* Up‑to‑date working knowledge in fault diagnosis and repair of at least four of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
* Full UK manual driving licence (max 6 points)
What You'll Get
* Competitive basic salary: £27,000 – £36,000 (based on experience & skill set)
* Uncapped performance bonus – OTE up to £50,000+
* £1,500 sign‑on bonus
* Modern company van with fuel card and optional private use
* Tools, uniform, PPE and tablet provided
* Ongoing training including manufacturer‑led and City & Guilds assured courses providing additional product upskilling if required
* Up to 33 days' holiday including bank holidays
* Company pension and Death in Service benefit (3× salary)
* Employee perks: free Multi‑Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
* Daily parts delivery to a secure by‑box near your home
* Monday to Friday working hours (approx. 9 am‑5 pm) with pre‑planned routes
* Market‑leading job management software
About Pacifica
Founded in 2003, Pacifica is the UK's largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose
To keep households running while protecting the environment.
Our Vision
To care for our customers' appliances for a more sustainable world.
Manufacturers We Work With
Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
Apply Now
Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year – plus a £1,500 sign‑on bonus.
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