Overview
We have an exciting opportunity for an enthusiastic and motivated person to work as an Outpatient Scheduler in the newly designed Gynaecology Outpatient Booking POD in the Royal Gwent Hospital, Newport. You will be responsible for booking appointments for a team of 25 Consultants and associated teams, from which you will gain an in-depth knowledge of the booking process for Gynaecology and build close working relationships with key stakeholders. You will need excellent communication skills and be able to work under pressure, have a good knowledge of the RTT rules and be an experienced Welsh PAS user. Working to the Gynaecology Directorate, you will be well supported and encouraged to develop in this role. The position available is part time and permanent.
Responsibilities
* Manage the Gynaecology Outpatient waiting list including first outpatient and follow up appointments.
* Book appointments for a team of Consultants and associated teams.
* Work with a Team Leader and participate in full in-house training.
* Provide excellent customer service and support in a fast-paced environment.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications & Knowledge
Essential criteria
* Experience of working in a busy environment dealing with large numbers of the telephone calls
* Understanding of confidentiality in the workplace
* Ability to follow instructions
* Computer literate
* Understanding of team ethos
* Educated to GCSE Level, Maths and English
Desirable criteria
* Experience of dealing with the public in prev roles
Experience
Essential criteria
* Previous clerical experience or similar
* Ability to accurately and efficiently input and retrieve information on a computerised system
Desirable criteria
* Customer Service experience
* Experience of handling inbound calls
* Knowledge of WPAS and CWS
Aptitude & abilities
Essential criteria
* Good communication skills
* Ability to use initiative and meet deadlines
* Polite and professional
* Ability to work well under pressure
* Ability to develop good and effective employee relationships
* Ability to work flexibly either as part of a team or using one’s own initiative to meet the needs of the service
Desirable criteria
* Ability to speak Welsh or willingness to undertake training as required by the post
Values
Essential criteria
* Pleasant, approachable and friendly
* Flexible approach to work
* Ability to demonstrate working on own initiative
* Methodical and well organised
Other information
Applicants are invited to join our dynamic Gynaecology Booking Team in the Royal Gwent Hospital. The post-holder will be responsible for the management of the Gynaecology Outpatient waiting list including but not limited to first outpatient and follow up appointments. You will be supported in the role by a Team Leader and full in-house training will be given. The role is fast paced and interesting. Candidates with proven Customer Service experience, particularly in a Call Centre environment, would work well with our Team. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board supports flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
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