Role: Customer Success Executive
Location: Bedford
Hours: Monday to Friday, 37.5 hours per week
Salary: Up to £35,000 + commission on renewals
Working pattern: Hybrid working available after probation
An excellent opportunity has now arisen for a Customer Success Executive to join our client’s successful and expanding team. This is a brand new role created due to continued business growth, offering a fantastic opportunity for someone looking to develop their career within Customer Success and grow alongside a forward-thinking organisation.
You will work closely with the existing Customer Success team, supporting clients throughout their journey and playing a key role in ensuring long-term customer satisfaction, retention and product growth.
Who are we?
We are recruiting on behalf of a dynamic and growing business operating within a technology-led environment. The company has a strong focus on innovation, customer experience and continuous improvement, and offers a collaborative, supportive culture where people are encouraged to learn and develop.
Benefits:
Salary up to £35,000
Commission on renewals
Hybrid working after probation
Opportunity to join a growing business in a newly created role
Supportive team environment with ongoing training and development
Duties of a Customer Success Executive:
Supporting customer onboarding and delivering training
Building and maintaining strong relationships with clients, understanding their needs and goals
Communicating regularly with customers to gather feedback and address any concerns
Assisting the business in achieving short- and long-term goals relating to product growth
Configuring and managing the application to meet customer business requirements
Supporting wider projects and carrying out additional duties as required
What we would like from you:
Strong organisational skills with a self-motivated, curious and open-minded approach
Ability to translate business requirements into functional specifications
Comfortable working independently and as part of a team, managing multiple priorities
Strong analytical and problem-solving skills, with the ability to think creatively around process improvements
Excellent written and verbal communication skills
Flexibility in using different technologies and platforms
Willingness to travel within the UK when required
Desirable:
Experience within a technology or SaaS environment
Experience using Atlassian tools (Jira, Confluence) or similar platforms
Understanding of Agile Scrum methodologies, including user stories and acceptance criteria
Technical and analytical capability to provide solutions to varied business challenges
Experience within the Automotive or Asset Finance sector
Exposure to APIs, Oracle APEX or other software development technologies
If you are interested in this role, please apply below with your most recent CV.
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