Alarm Call Handler (Permanent, Part-Time Morning)
Location: Quorum Business Park, Newcastle (NE12 8BU) Hours: 24 hours per week | Rota-based morning shifts (7:00am 12:00pm) Salary: £24,500 starting salary, rising to £26,500 with progression (pro-rata) Bonus: Up to £1,200 performance & attendance bonus (pro-rata)
Be the first response when it matters most. At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customers alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, youll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.
What youll be doing
Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use
Identifying potential technical issues and escalating where needed
What were looking for You dont need security experience as we provide full training. What matters most is how you handle people and pressure.
Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others
We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.
What youll get in return
29 days annual leave including bank holidays (pro-rata, rising to 31 with service)
Your birthday off
Performance & attendance bonus (pro-rata)
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme
Ongoing training, development and internal career opportunities
About Verisure Verisure is the leading European provider of professionally monitored security systems, protecting over 5.1 million families and businesses across 17 countries. With over 35 years of experience, were known for innovation, customer focus, and industry-leading response services.
Diversity & Inclusion Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.
Important information All successful candidates will be required to:
Complete a DBS check (provided by Verisure)
Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) fully supported and funded by Verisure
Ready to start a career where every shift makes a difference? Apply today and well be in touch. Be you. Be more. Be Verisure.
TPBN1_UKTJ