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Role: IT Support Technician
Salary: Up to £30k DOE
Location: Clapham Junction
Job Purpose:
Based in Clapham, SW London, my client is looking for a pragmatic and enthusiastic IT Support Technician to support our IT Manager.
Preferably with School/Education experience, this is a key role reporting to the IT Manager. The post-holder will be responsible, with the IT Manager, for the function and success of our IT infrastructure along with the user experience.
Job Duties:
· To provide level 1 & Level 2 technical support to all of the school's users across both school sites in Clapham
· Meeting and greeting walk-in visitors to the IT office and providing support as needed, along with attending classrooms and offices to resolve issues.
· Responding to tickets and tasks assigned by the IT Manager within the agreed SLAs.
· To operate, install, update and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
· To work in compliance with the School and GDRP policies in order to maintain confidential information.
· To support the design, installation and configuration of software and hardware across the school network.
· Ensuring there is stock of day-to-day items and the office remains clean and clear.
· To support & perform routine maintenance of computer / network systems in order to ensure stable and efficient school operations.
· To support vendor diagnostic tests to identify and resolve faults.
· To support & carry out hardware repairs or replacements of IT devices including mobile devices, Desktops and Laptops.
· To accurately record asset movements ( IMAC's ) on the asset management tracking system.
· To train users on new systems by performing technical demonstrations to acquaint them with operational procedures when required.
· To accurately record, update and document requests using the IT service desk system.
· To support major IT issues or upgrades which are not possible to perform during normal school hours.
· To act as a technical advocate within the school; promoting thoughts and ideas that contribute towards more efficient and productive systems. To assist in the migration and implementation of new IT systems.
· To assist the theatre technician when required with A/V and IT support.
Skills and Experience:
Proven experience in 1st and 2nd Line support role with a strong knowledge of hardware, networking and basic AV equipment.
Hands-on experience with AD, MS365, Intune and Autopilot.
Experience of using and troubleshooting Active Directory ( on-prem ) and Entra-ID / Azure AD.
Knowledge of endpoint security, Compliance policies and remote management.
Strong attention to details and a process-driven mindset.
Excellent communication and customer service skills.
Desirable: IT related certifications ( Microsoft, CompTIA, ITL, Cisco ) If you would like to apply for this role please send your CV to (url removed)