AV Field Service Engineer Location: Home-based, covering London (with some UK & Europe travel) Salary: Competitive basic car allowance excellent benefits package About the Role: Are you an experienced AV Field Service Engineer who thrives on troubleshooting and solving technical challenges? We’re representing a fast-growing technology company specialising in cutting-edge audio-visual communication and collaboration solutions. Due to continued growth, we’re looking for an enthusiastic and motivated AV Field Service Engineer to deliver industry-leading support for both new installations and service-only client contracts. If you enjoy developing your expertise, working directly with clients, and becoming the ‘go-to’ person who saves the day — this could be your next move. Key Responsibilities: * Provide on-site AV technical support to clients across London, with occasional travel across the UK and Europe. * Deliver remote support via phone, email, video call and remote access sessions. * Ensure service level agreements are met, responding promptly and professionally. * Troubleshoot and maintain AV and VC systems (e.g. Crestron, Q-SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, Dante Controller). * Deliver ad hoc end-user training to ensure systems are used effectively. * Maintain accurate documentation of work, including commissioning updates and service visit reports. * Carry out scheduled preventative maintenance visits and provide clear reporting. * Identify opportunities to improve service processes and contribute ideas to enhance client satisfaction. * Collaborate with other teams to share insights, scope additional AV/VC work, and support ongoing service contracts. Working with the Wider Team: * Work closely with colleagues, providing advice and support on AV matters. * Use company systems diligently (e.g. Microsoft Dynamics, Freshdesk, Teams). * Liaise with the commissioning team for handovers and post-install support. * Mentor junior AV engineers when required. * Coordinate with delivery and logistics teams to ensure timely availability of parts and equipment. * Support company welfare, appraisals and team-building initiatives. What We’re Looking For: * A proactive team player with a passion for troubleshooting and problem solving. * A flexible approach to travel across London and occasionally further afield. * Strong technical knowledge of AV/VC systems and willingness to keep learning. * Professional, courteous, and committed to delivering excellent customer service. * Good time management, record keeping, and attention to detail. * A strong sense of pride in representing the company in appearance and behaviour. Package Includes: ✔️ Competitive basic salary ✔️ Car allowance ✔️ Overtime scheme ✔️ Pension scheme ✔️ Private health insurance & additional cover ✔️ 5 weeks holiday (including Christmas allocation, subject to management approval) How to Apply: If you’re ready to take the next step in your AV career with a supportive and growing company, we’d love to hear from you. Apply today with your CV and we’ll be in touch