Warehouse Customer Service Assistant
The Silver X Group, Charity Road, Sutton-in-Ashfield | Permanent Contract
Shift Pattern: Mon- Fri, rotating shifts between 7am and 6pm
Join a fast-paced, growing team where no two days are the same. We're looking for a proactive, detail-focused Warehouse Customer Service Assistant to support our warehousing and customer operations.
You will be responsible for customer support, stock control, administration, and coordination between the warehouse and transport teams.
Key Responsibilities
* Act as the main point of contact for customer queries relating to orders, deliveries, and returns
* Accurately process and manage customer orders using internal systems
* Coordinate with warehouse teams to ensure timely and accurate dispatch
* Monitor stock levels and maintain accurate inventory and shipment records
* Liaise with couriers and transport providers, tracking deliveries and resolving issues
* Investigate and resolve customer complaints, escalating where necessary
What You'll Bring
* Experience in a warehouse, logistics, or customer service role (preferred)
* Strong communication and organisational skills
* Confidence using Microsoft Office and warehouse management systems
* Ability to work under pressure in a fast-paced environment
Why Work With Us?
* Salary of £25,396.80 with annual reviews to recognise your growth and contribution.
* Healthcare Benefits- includes GP on Tap and a Health Shield Cash Plan, giving you up to £1,000 per year to claim back on everyday medical and wellbeing expenses like dental, optical, physio and more.
* Regular team socials - from summer and Christmas celebrations to spontaneous get-togethers, we love a reason to get together and have fun!
* We value your commitment - enjoy increasing holiday and healthcare benefits as you grow with us
* Giving back together - we proudly support Operation Orphan and take part in a range of charitable initiatives throughout the year including our unmissable annual charity football tournament. You'll also get paid volunteer days to support causes that matter to you.
Our Culture & How We Work
We have a Laid-back, ambitious environment. We're focused on growth (yours and ours), but we keep things supportive, down-to-earth, and collaborative. Alongside meaningful work, you'll find thoughtful touches that make the day-to-day better. From regular pizza Fridays to say thanks, to fresh fruit and drinks to keep you fuelled. We want to create a space where people feel valued and enjoy coming to work.
About Silver X Group
Founded in 2013, Silver X Group is a dynamic logistics provider specialising in haulage, warehousing, and e-commerce fulfilment. With over 130,000 sq ft of warehouse space and a versatile vehicle fleet based in the Midlands, we deliver efficient nationwide distribution. Our award-winning customer service and innovative approach make us a trusted partner, providing cost-effective and reliable logistics solutions tailored to our clients' needs.