Fleet Support Coordinator (Fixed Term Contract – 12 Months) The Opportunity We are looking for a Fleet Support Coordinator to join our team and play a vital role in ensuring fleet availability and operational efficiency. You will support seamless communication, excellent customer service, and effective fleet management in a fast-paced 24/7 environment. Key Responsibilities Provide telephone support to clients, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate aircraft delays and communicate findings to clients. Monitor and coordinate SLA recovery plans, ensuring timely client notifications. Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager. Liaise with clients regarding vehicle status, maintenance schedules, and repairs. Process and allocate jobs in SAP, including creating service requests and raising purchase orders. Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims. Maintain accurate records of fleet movements, repairs, and service costs. Promote a safe work environment by reporting hazards, incidents, and near-misses. Skills, Experience & Behaviours Previous customer service or call centre experience. Strong understanding of fleet management, vehicle maintenance, and workshop operations. Familiarity with SAP systems and customer service operations in a logistics environment. Experience in a client-focused role within the vehicle maintenance or aviation sector. Proficient in Microsoft Office (Excel, Word, Outlook) with strong organisational skills. Proactive, self-motivated, and able to prioritise tasks effectively. A team player with strong communication and problem-solving skills. Client-focused with a detail-oriented and professional approach. Why You Will Enjoy Working With Us Competitive salary and benefits package. Opportunities for career progression within a growing company. A dynamic, team-focused work environment that prioritises safety and quality service. Benefits 6% employer pension contribution. 3x salary Life Assurance. Private medical coverage. Employee Assistance Programme (EAP). About Our Client: We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values are passion, integrity, accountability, and open-mindedness. Working Hours / Shift Pattern Split Day & Night Shifts: Week 1 – Days 05:30–17:30 or 06:00–18:00 Week 2 – Nights 17:30–05:30 or 18:00–06:00 Week 3 – Days 05:30–17:30 or 06:00–18:00 Week 4 – Nights 17:30–05:30 or 18:00–06:00 Location: London Heathrow Airport