Overview
We are looking for an IT Support Engineer to join our team, ensuring the smooth running of our IT systems and providing excellent customer service. This is an exciting opportunity for someone looking to apply their technical expertise in a dynamic and engaging environment. You will play a key role in resolving IT issues, maintaining positive relationships with users, and supporting daily IT operations across the Museum and Gardens.
Pay range
This range is provided by Horniman Museum and Gardens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Key Responsibilities
* Respond to IT technical support tickets and troubleshoot hardware, software, and network issues.
* Set up and maintain new and existing devices, including desktops, laptops, and network equipment.
* Assist in improving IT processes and support cybersecurity measures.
* Manage user accounts, permissions, and access issues on the network.
* Support the IT team with system upgrades and projects.
* Ensure accurate recording of IT support activities and maintain documentation.
Qualifications
In this role, you’ll bring a hands-on approach to IT support, with a strong problem-solving mindset. You will be someone who thrives on helping others, demonstrating excellent communication skills with both technical and non-technical users. You will be adaptable, eager to learn, and committed to providing top-notch IT service in a collaborative team environment.
Key Qualities, Skills, and Experience
* Experience in 1st Line Support, assisting users with hardware, software and network issues.
* Strong technical abilities with a hands-on approach to troubleshooting and IT support.
* Experience with IT support tickets and Helpdesk systems.
* Strong customer service focus with good communication skills.
* Knowledge of Microsoft 365 administration and Office Suite.
* Desirable: IT-related certifications (e.g., Microsoft, ITIL) or equivalent practical experience.
* Basic understanding of IT networks and security.
* Ability to work both independently and collaboratively within a team.
* Attention to detail and effective task prioritisation.
The closing date for completed applications is 10am on 12 September 2025. We are reviewing applications on a rolling basis, and interviews will be scheduled as qualified candidates apply; these will take place from 05 September 2025.
The Horniman is an equal opportunities employer and we value and celebrate diversity. We want to better represent the communities in which we work but recognise that there is still much work to do in this area. We welcome and encourage all applicants and particularly encourage you to apply if you are from a community that is often disadvantaged by society or of minority background.
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