5 Weeks Contract with Local Authority Summary This role offers a hybrid working arrangement with 3-4 days remote and 1-2 days in the office, alongside occasional travel between sites. The position provides comprehensive support and business management services to the Head of Planning and Planning Service Managers. The primary objective is to ensure these leaders are well-informed, prepared, and able to focus on their core responsibilities. This involves managing schedules, coordinating meetings, conducting research, handling correspondence, and fielding telephone inquiries. The role demands autonomy, discretion, and the ability to prioritise tasks effectively in a dynamic and high-profile environment. Responsibilities Manage the daily schedule and appointments for the Head of Planning and Planning Service Managers. Coordinate and organize meetings, ensuring all necessary arrangements are in place. Act as the first point of contact, handling inquiries with tact and maintaining strong stakeholder relationships. Provide comprehensive support, including drafting replies and managing correspondence. Conduct research and prepare briefs on national and regional issues. Organize arrangements for official visitors and manage project coordination. Respond to telephone calls and correspondence, ensuring confidentiality and discretion. Communicate effectively with a range of stakeholders, including government departments and external partners. Handle complaints from the public, resolving issues or directing them appropriately. Utilize IT applications to support colleagues and manage information accurately. Requirements Qualifications - Essential: Minimum of 5 GCSE passes (or equivalent), including English and Maths, or relevant experience. Vocational Secretarial/Executive Support/Personal Assistant qualifications. Qualifications - Desirable: Experience in local government work. Knowledge - Essential: Proficiency in Microsoft Applications. Understanding of good customer service principles. Commitment to equality, diversity, and data protection principles. Skills - Essential: Ability to manage and prioritize emails and correspondence. Strong organizational and multitasking abilities. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Creative problem-solving skills and attention to detail. Experience in managing diaries, scheduling meetings, and preparing documents. Experience - Essential: Proven experience in a similar support role. Experience - Desirable: Experience in local government or public sector, particularly in a political environment. Dimensions of Role Undertake additional duties in support of the Head of Planning and Planning Service Managers as required.