Assistant Front Office Manager - 5 star hotel - North Yorkshire
Great salary
Good tips
complimentary gym, with personal trainer support
Discounted hotel stays within group
Discounted F&B and leisure
Live in accommodation may be available
Meals on shift
Free parking on site
Many other benefits
5* hotel experience is beneficial and preferred
As Assistant Front Office Manager, you will support the FOM in their absence, including the representation in operational meetings. You will assist the Supervisors and team members. As Assistant Front Office Manager you will be responsible for departmental audits. You will be the face of the hotel and the point of contact for guests during their stay. Your role as Assistant Front Office Manager will include these responsibilities
Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
Maintain good working relationships with colleagues and all other departments
Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests' issues that may occur
Carry out Reception and Night Porter shifts when required to and assist during peak periods
P rovide training for the team and to assist in team reviews / appraisals and PDPs
Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.
These are the key skills of the Assistant Front Office Manager
Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
A high level of confidentiality
Full, clean driving licence due to our insurance policies is desirable
Ability to meet deadlines and work under pressure
Use of own initiative with willingness to go above and beyond in supporting the wider team
Detail orientated and drives standards
Confident, self-motivated and present a professional persona in all circumstances
Hands on approach to work, always being productive and looking to improve
Well presented, adhering to the grooming standards at all times
Experience of managing a large team within the hospitality industry
To have a genuine passion and enthusiasm for Yorkshire as well as providing a 5* experience to all guests and visitors
Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites
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