Job Description for Retail Associate at JoJo
Do you dream of a role where you can make meaningful contributions and have days well spent? If you're passionate about retail and ready for a fabulous adventure, we have the perfect role for you!
Each JoJo store is unique, whether trading over two floors, having a quirky layout, or being situated in an interesting location. Our key differentiator in the retail world is the relationship we build with our customers, many of whom are loyal to our brand and local store team. As a store associate, you will be the face of JoJo, providing excellent customer care and service, guiding and assisting customers in purchasing our range of clothing and products, from expectant parents to grandparents and families.
Our commitment to B Corp principles is integral, and all team members uphold these values. As we expand into digital retail, providing Omni-Channel customer service is essential to fostering customer loyalty.
Your Daily Adventures:
* Assisting customers in diverse situations, such as bra fitting, discussing maternity wear, or demonstrating baby carriers.
* Preparing and managing Omni-Channel orders.
* Communicating with customers in-store and via phone regarding orders.
* Using digital platforms for ongoing learning and skill development.
* Learning about new products to increase sales opportunities.
* Listening actively to customer needs to find the best solutions.
* Maintaining a clean and inviting store environment.
Working Hours: Typically 2 shifts of 5 hours per week, with flexibility required based on store needs.
Key Skills:
* Retail, customer service, and sales experience.
* Proficient IT skills and ability to learn new systems quickly.
* Ability to learn and communicate product information effectively.
* Self-motivated with curiosity for learning new products.
* Ability to demonstrate sales skills through active listening and empathy, without hard sales techniques.
* Teamwork and respectful collaboration.
* Flexibility to work in a retail environment, including weekends.
* Attention to detail to keep the store looking excellent.
Note: Applicants must be over the school leaver age. For more information, visit: https://www.gov.uk/know-when-you-can-leave-school
Our Culture:
* Be a brand ambassador, embodying our values and ethos.
* Show honesty and respect in all interactions.
* Encourage collaboration and active listening.
* Take ownership of your role.
Perks & Benefits:
* Additional annual leave days up to 38.
* Birthday leave.
* Performance bonus scheme.
* Enhanced pension scheme.
* Cycle-to-work scheme.
* Financial wellbeing app.
* Savings scheme (not limited to Wales).
* Flexible working options.
* Social events and employee recognition programs.
* Volunteer days for community support.
* Health and wellbeing resources.
* Specsavers voucher for eye tests and glasses.
* 40% discount on JoJo products.
* Ongoing training and development opportunities.
About JoJo:
We create happy, helpful clothes and products for children, fostering a community-centric environment. With over 50 locations and a strong online presence, we prioritize sustainability and social responsibility as a B Corp. We value diversity and inclusion, striving to create an environment where everyone can thrive and reach their potential.
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