Job Title: Account Executive - Client Retention Location: Manchester, office based. Competitive salary, bonus and uncapped commission - OTE 50k We're looking for a driven and experienced Account Executive with a passion for client retention to join our key clients growing Relationship Management team. This is a fantastic opportunity for someone who thrives on building strong client relationships, delivering value, and consistently achieving high renewal rates. You'll manage a portfolio of clients with a focus on retention and renewal success. Acting as a key point of contact, you'll deliver outstanding service, identify opportunities for growth, and ensure a positive client experience that drives long-term partnerships. Day-to-Day Responsibilities: Manage and nurture a portfolio of clients * Drive strong retention and renewal rates * Conduct renewal negotiations and handle retention discussions * Identify and promote additional services and upsell opportunities * Deliver new client implementations * Maintain accurate CRM records and performance reports * Engage with internal teams to ensure a seamless client experience * Communicate with clients via phone, video, email and occasional face-to-face meetingsWhat you Bring to the Team Proven experience in an Account Executive or retention-focused role B2B experience * Strong negotiation and communication skills * Highly organised with excellent atten...