Overview
Customer Service Advisor — Location: Rogerstone, Wales. 40 hours per week, Monday to Friday (8:00am to 5:00pm). Excellent salary + benefits.
Are you ready to shape the future of construction with a company behind some of the nation’s most iconic projects? At Marshalls plc, we’ve been innovating since the 1890s, creating hard landscaping, building, and roofing products that stand the test of time. As a proud FTSE 250 company and recognised Superbrand since 2010, we’re committed to improving the world around us. Marshalls Bricks and Masonry leads the way in the Brick and Walling sector, with sustainable, low-carbon solutions that set the industry standard.
We are now offering an exciting opportunity for a Customer Service Advisor to join our close-knit team.
What’s the role?
As a Customer Service Advisor, you’ll be the friendly voice and face of Marshalls and the first point of contact for our valued customers. You’ll handle calls and emails to showcase our commitment to exceptional service, whether answering queries, processing orders, or introducing our innovative products to generate new sales. You’ll work closely with our production and transport teams to ensure a smooth customer journey from start to finish, delivering the world-class experience we’re known for.
You’ll build strong relationships with customers and become a trusted expert on our products and services. You’ll identify opportunities to promote our market-leading solutions and gain commercial insights to fuel your career growth.
Marshalls offers ongoing training, professional development, and mentorship to help you deepen your skills and progress into more advanced commercial roles. Join us to be part of a company that values innovation, sustainability, and your future success.
Ready to make your mark with Marshalls Bricks and Masonry? Let’s build something great together.
What skills are we looking for?
* Confident customer service background of at least 12 months
* Excellent communication skills, both verbal and written
* Ability to work in a fast-paced environment with attention to detail and order processing
* Previous experience in the construction or manufacturing industry is desirable
* Ability to build rapport with customers and colleagues with a positive and upbeat approach
* Proactive problem-solving with end-to-end ownership of customer contact
* Enthusiastic team player who collaborates to reach objectives
* GCSE Maths 4 or above / Equivalent Key Skills
* GCSE English 4 or above / Equivalent Key Skills
* Basic to intermediate MS Office including Outlook and Excel
* Competent computer user
* Good organisation, planning and time management
* Attention to detail
What’s in it for you?
We don’t just build paths; we pave the way for personal and professional growth. This is a great opportunity to progress in your career with an industry-leading company. New ideas are encouraged, and you will be rewarded with opportunities to learn and grow. For more information on working at Marshalls, visit our careers page.
Benefits include:
* 26 days per annum plus bank holidays
* Guaranteed Christmas holidays
* Development and training opportunities
* Free onsite parking
* Health care cash plan
* Cycle to work scheme
* Employee discount on Marshalls and Marley products
* Share purchase scheme
* Life assurance
* Enhanced Maternity, Paternity and Adoption pay and leave
* 5% company matched pension scheme
* Marshalls Wellbeing Centre – move, money & mind
More about Marshalls
Our operations are organised into three divisions: Landscape Products, Building Products, and Roofing Products. Marshalls Landscape Products stands out as the leading UK manufacturer of natural stone and innovative concrete hard landscaping products. Marshalls Building Products supplies concrete drainage products, bricks, mortars, and aggregates. Marley Roofing Products leads in pitched roofing systems, including tiles, timber battens, roof-integrated solar solutions, and roofing accessories. Although divisional, we work as one Marshalls team. For more information, please visit www.Marshalls.co.uk.
Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. We’re committed to equal opportunities for everyone and value the diverse nature of society and the communities we serve. Marshalls is a workplace where you’re valued for your contribution and can grow by being yourself.
Closing Date: 17/10/2025. Agencies: We’ve got this one, thanks!
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