Job Description
Residence Manager – Student Accommodation, Permanent, Southwark / London, £36,008 – £43,854, 9-5pm Monday to Friday, On-Site
We are seeking an experienced Operations Manager / Residents Manager to lead the daily operations of a newly developed student residence in Southwark, London. This is an exciting opportunity to join a forward-thinking university committed to delivering a first-class living experience for its students.
As the on-site lead, you’ll play a vital role in building a welcoming, well-managed environment, ensuring that services run smoothly and students feel safe, supported, and at home.
Key Responsibilities:
* Manage and motivate a front-of-house reception team to provide exceptional service.
* Work closely with an external facilities management partner to oversee maintenance, cleaning, and security standards.
* Ensure compliance with university service standards, GDPR, and health and safety procedures.
* Manage operational systems, including the Property Management System, finance records, and rota planning.
* Support student wellbeing by serving as the first point of contact for pastoral matters and community building.
* Monitor and maintain service KPIs, budgets, and occupancy targets.
Ideally you will have:
1. Experience managing tea...