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Job Description Summary
As a Customer Care Representative at BD, your day will be filled with opportunities to make a positive impact on the lives of our customers and the healthcare community. You'll be part of a dynamic team, handling inbound and outbound calls, emails, and customer inquiries with professionalism and empathy. Your ability to multitask, prioritise, and provide exceptional service will be crucial as you navigate through various customer interactions, ensuring their needs are met efficiently and effectively.
Job Description Summary
As a Customer Care Representative at BD, your day will be filled with opportunities to make a positive impact on the lives of our customers and the healthcare community. You'll be part of a dynamic team, handling inbound and outbound calls, emails, and customer inquiries with professionalism and empathy. Your ability to multitask, prioritise, and provide exceptional service will be crucial as you navigate through various customer interactions, ensuring their needs are met efficiently and effectively.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
BD is proud to be certified as a Top Employer 2025 in United Kingdom, reflecting our commitment to creating an exceptional working environment.
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
This is a fixed term contract of 12 months.
Main Responsibilities Will Include
* Work as part of a team to completes daily tasks in line with Service Level Agreements (SLA)
* Inbound and outbound calling to help resolve customer queries
* Email service to both internal and External customer in a professional manner at all times
* Working with the OCAPI system to resolve tasks to ensure customer orders and sent at the right time, with the right price and in full
* Working with the Service complaints team to resolve any issues
* Working with the Customer Master Data Team to ensure all customer account data is complete
* Working with the Sales team to ensure that any free of charge samples are ordered in time
* You will be assigned a Key account/s to manage and will be the first point of contact
* Take ownership of learning the BD Products to further help our customers
* About you
* Strong teamwork and interpersonal skills
* Passion for delivering exceptional customer service
* High level of commercial awareness within the UK Healthcare and/or retail arena
* Excellent communication abilities at all levels
* Demonstrated problem-solving aptitude and ability to determine solutions for customers
* Ability to work independently and collaboratively in a team environment
* High personal accountability and integrity
* Ability to build trust and strong relationships with customers
* Computer literacy with proficiency in Microsoft Office
Salary range for the role: £26.500 to 27.500 + benefits
Click on apply if this sounds like you!
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Communication, Customer Interactions, Multitasking, Prioritization, Professional Etiquette
Optional Skills
Primary Work Location
GBR Winnersh - Eskdale Road
Additional Locations
GBR Crawley
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.
The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
Salary Range Information
£26,800.00 - £45,600.00 GBP Annual
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Biotechnology Research, Medical Equipment Manufacturing, and Research Services
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