Job Description
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £450m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation. Our ambition is “Funding Environmental Regulation by Maximising Our Income’. It is ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
Job Description
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £450m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation. Our ambition is “Funding Environmental Regulation by Maximising Our Income’. It is ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
We have an exciting opportunity for a Billing Administrator to join the Regulated Industry Billing Team within the National Income Service (NIS). The role will be part of a dispersed team, and the successful candidate will work with a variety of colleagues across the country.
We are looking for a motivated individual with good organisational skills that has a passion for making improvements. Supporting the Regulated Industry Billing Team, you will assist the drive in taking forward our ambition to develop an innovative and resilient income service, alongside supporting our teams to be the best they can be. The ability to build and maintain strong relationships is important as well as focus on quality and performance.
You will support and assist the delivery of billing functions within the NIS, with the goal of maximising income through accurate and timely invoicing, minimising debt and maximising cost recovery. You will be a creative individual who explores innovative solutions with good communication skills.
The team
The Regulated Industry Billing Team within the National Income Service are responsible for the billing and debt recovery of a variety of different workstreams and billing types within Regulated Industry, ranging from annual and supplementary subsistence billing for permitted activities, billing based on operator returns, and time & materials billing across the organisation.
Experience/skills Required
You will:
* have great communication and interpersonal skills and be able to build and maintain effective working relationships with internal colleagues and external customers.
* be resilient and able to flex plans to effectively manage and prioritise a varied workload.
* focus on delivering good quality outcomes and be able to embrace and suggest new and innovative ideas.
* be comfortable managing own workload working as part of a dispersed team.
* have a good working knowledge of Microsoft Office: Outlook, Excel & Word.
* be able to review and organise large data sets. Experience of billing activities and managing & reducing debt would be advantageous.
* have a passion for ensuring accuracy, problem solving, and confidently delivering solutions.
Contact and additional information
The National Income Service is a dispersed team so base location is flexible (subject to local facilities agreement). This is a full-time post, but we would welcome applications from those working part-time or flexible hours.
Travel to other Environment Agency offices or meeting venues may occasionally be required as part of the role.
Interviews are expected to take place via MS Teams in the week commencing 22nd June 2026.
For further information, please contact Tom Coles - tom.coles@environment-agency.gov.uk
If you consent to be recruited onto a reserve list, we’ll hold your details for 6 months and we may offer you an alternative position.
Competence 1
Takes Decisions and Solves Problems
Description
Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions.
Please describe an example from your work experience where you have demonstrated this competency
Competence 2
Achieves Results
Description
Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results.
Please describe an example from your work experience where you have demonstrated this competency.
Competence 3
Focuses on Customers and Partners
Description
Addresses the needs of internal and external customers, provides rapid and effective responses.
Please describe an example from your work experience where you have demonstrated this competency.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls. Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
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