As a Client Support Manager, you'll be the key link between Evri and our SME (Small Medium Enterprise) customers, making sure they always receive the high-quality service they expect. Reporting into the SME Service and Performance Team Leader, you'll oversee the daily operational relationship with your client portfolio. From resolving parcel-related issues quickly, to leading service improvements and building collaborative relationships across our business, you'll play a pivotal role in driving customer satisfaction and retention. This is a hands on, relationship-driven role where you'll need to be proactive, commercially aware, and always thinking about how to improve the customer journey.
This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested? Take a look at the below to understand what you'll be doing in your role as Client Support Manager!
1. Lead service improvements across SME clients by enhancing collection performance and tackling root causes of service failures.
2. Resolve escalations within SLA timelines, providing clear and effective communication to clients.
3. Visit depots and hubs to strengthen relationships and support operational service improvement initiatives.
4. Partici...