Overview
Store Manager Edinburgh St James role at Virgin Media O2
Location: Edinburgh, Scotland, United Kingdom
Job Family: Retail • Job Type: Full Time
Posted Date: 17-Sep-2025
Responsibilities
* As a Store Leader you will bring our core values to life through your team of between 5 and 15 employees.
* Maintain retail excellence as the standard in day-to-day work, with a customer-centric approach in every decision and direction you set.
* Create a successful, motivated and engaged team through leading, coaching and inspiring; encourage team members to love the job they do.
* Deliver personal experiences that count to make every day better for customers.
* Travel is a requirement of the role for store visits and wider team meetings.
The company
* The UK’s fastest broadband network. The nation’s best-loved mobile brand. One of the UK's biggest companies.
* Diverse, high performing teams with strong talent; we offer the UK more choice and better value through bold, customer-championing values and ambitions.
* Virgin Media O2 is an equal opportunities employer; we are committed to equity and inclusion in policies and relationships and support you to be your authentic self during the application journey.
Must haves
* Experience working in a fast paced environment, not necessarily Retail.
* Experience managing a team with passion and drive, with full accountability for your team’s performance.
* Experience of Budgets and Profit and Loss responsibility.
* Experience delivering first class customer experiences through a highly engaged team.
* Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
* Experience working towards targets and driving opportunities to grow revenue.
* Experience using data inputs (e.g., footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
The other stuff we are looking for
* Strong communication and listening skills.
* The ability to change and adapt to business needs.
* Experience in using systems and following processes.
* Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversations and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Telecommunications
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