Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme and are now seeking a Senior AML Administrator to join their expanding team.
As Senior AML Administrator here you will be:
* Responsible for the accurate and efficient completion of administrative tasks provided to you
* Supporting the approach to full ownership you will be expected to work on case management and customer and adviser queries from receipt until the customer's expectations have been satisfied
* Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
* Ensure pended work is reviewed, chased and closed within expected timescales
* Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and procedures
* Timely and professional contact with stakeholders should be maintained at all times
* Contact will be proactive when you require further information (by telephone and email) and reactive when a stakeholder contacts us
* Assist in developing, implementing and sharing best practices
* Contribute to the development of team strategy and objectives
* Within your team you will be expected to work with your colleagues to manage the daily work and measure your team's performance in relation to good customer outcomes
The ideal candidate for the role of Senior AML Administrator will have:
* A minimum of 3 years' previous Life office experience is desirable
* Minimum of 1 years' experience within an AML-focused role
* PC literate, in particular MS Office Products
* 4 GCSE's Grade C to include Maths and English and/or NVQ Level 1 - or equivalent
* Good attention to detail
* Good communication and interpersonal skills
* Ability to work well individually and as part of a team
* Ability to work to tight deadlines