An exciting opportunity has arisen for an experienced and customer-focused Assistant Store Manager to join a well-established and growing storage and service-led organisation. This role is ideal for someone who enjoys working in a fast-paced operational environment, takes pride in delivering excellent customer service, and is confident supporting the day-to-day management of a busy store.
Role: Assistant Store Manager
Location: Southampton
Pay: £27,000 – £28,980 per annum + performance bonus paid every 6 months
Working Pattern: Full-Time | Permanent
Working closely with the Store Manager, you will play a key role in driving sales performance, maintaining operational standards, and ensuring customers receive a consistently high-quality experience. You will also support the supervision and development of team members while helping to maximise occupancy, revenue, and overall store performance.
This is a hands-on role that combines customer service, sales, operations, administration, and team leadership.
Key Responsibilities
Support the overall day-to-day running of the store operation
Assist in achieving weekly, monthly, and annual sales and revenue targets
Handle customer enquiries professionally both face-to-face and over the telephone
Promote and sell available services to prospective and existing customers
Deliver a consistently high level of customer service and customer satisfaction
Ensure the store is maintained to an excellent standard of cleanliness and presentation
Support staff supervision and help motivate the wider team through a positive and proactive approach
Monitor operational performance and help identify opportunities to improve efficiency and occupancy levels
Assist with managing store administration and ensuring compliance with company procedures
Identify repair and maintenance issues and ensure they are reported and followed up appropriately
Support debt management procedures and help minimise outstanding arrears
Ensure all Health & Safety policies and procedures are adhered to at all times
Take responsibility for the store in the absence of the Store Manager, including reporting and operational oversightAbout You The successful candidate will demonstrate:
Previous experience within retail, storage, hospitality, property, or a customer-focused operational environment
Strong customer service and communication skills
Confidence handling sales enquiries and working towards targets
Ability to work independently as well as part of a small team
Good organisational and administrative skills
A proactive and hands-on approach to problem solving
Ability to lead by example and support team performance
Strong attention to detail and ability to work within procedures and compliance frameworks
Comfortable with occasional lone working responsibilitiesWhat’s on Offer
Competitive salary of £27,000 – £28,980
Performance-related bonus paid every 6 months
Supportive working environment
Opportunities for development and progression
Varied and rewarding role with operational responsibility
Exposure to both customer-facing and management responsibilitiesThis is an excellent opportunity for an ambitious individual looking to further develop their operational and leadership experience within a dynamic customer-focused business.
Apply now for the position of Assistant Store Manager and take the next step in your career with a reputable and growing organisation that values customer service, operational excellence, and employee development