Overview
Join to apply for the Application Support Coordinator New College Durham role at New College Durham.
Responsibilities
* Coordinating the helpdesk workload and ensuring timely resolution of support requests.
* Investigating and resolving application support issues while keeping customers informed of progress.
* Liaising with our development team to escalate and address complex technical matters.
* Monitoring system trends and identifying potential issues, reporting concerns to the Head of Department.
* Maintaining accurate records, including change logs, system upgrades, and configuration updates.
* Communicating with stakeholders about software updates, patches, and system improvements.
Qualifications
* Experience in delivering software application support within a professional environment.
* Strong analytical and problem-solving skills with a keen eye for detail.
* Excellent communication skills and a customer-centric approach.
* Ability to manage workload efficiently and prioritise tasks effectively.
* A proactive mindset with a passion for improving systems and processes.
Why Join Us?
* Work in a collaborative and supportive environment.
* Opportunity to develop your expertise with hands-on experience in systems support.
* Be part of a team that values innovation, efficiency, and customer satisfaction.
If you're ready to take on this exciting challenge and contribute to the success of our team, apply today!
Benefits
* Hybrid working for greater work/life balance
* Family friendly policies including Flexible Working, Maternity, Adoption, Shared Parental Leave, and Special Leave
* Generous annual leave package and option to purchase additional annual leave
* Training, support and the opportunity to develop your professional skills, including three full days each year exclusively to staff development
* Free car parking
* Reduced price for gym and beauty treatments
About Us
New College Durham is a great place to work. It is a high performing and financially outstanding college. We are continually investing in new facilities and resources to benefit our students, such as our new development, T.H.E HUB.
New College Durham is one of the leading Further Education colleges in the North East and continues to be at the forefront of new initiatives, being one of the few colleges in the North East to offer all the new T-Level programmes.
We focus on providing training and education that creates the best outcomes for our students, giving them the edge in their chosen industry.
We are committed to being a fully inclusive and diverse community. Applications are welcome from all suitably qualified candidates. We particularly encourage applications from under-represented groups.
Inclusive recognitions
* Disability Confident Status
* Mindful Employer
* Dying to Work
* Better Health at Work maintaining excellence
* New College Durham is signed up to the AOC Mental Health and Wellbeing Charter and the AOC EDI Charter
New College Durham is committed to safeguarding and promoting the welfare of children and young people, as well as vulnerable adults, and therefore all staff and volunteers are expected to be suitable to work with these groups and share this commitment.
We pride ourselves on our dedication to safeguarding all students; to do so we follow a strict vetting process whereby any offer of employment will be subject to the appropriate checks.
Before applying for a role with New College Durham it is important to note that it is an offence to apply if you are barred from engaging in regulated activity relevant to children.
To read more information in relation to the DBS Code of Practice please see below; DBS code of practice - GOV.UK (www.gov.uk). Please note that Curriculum Vitae (CVs) will not be accepted.
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