Additional Information
Job Number 25188087
Job Category Spa
Location The St. Regis London, 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YFVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
About The Hotel
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal.
With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’ a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking an inspiring Spa Manager to oversee and elevate the wellness experience at The St. Regis London. This is a leadership opportunity to shape a sanctuary of relaxation and rejuvenation in one of London’s most iconic settings.
You will manage the activities of employees delivering spa services. Your focus will be on ensuring guest and employee satisfaction while achieving financial and operational goals, all within the refined standards of the St. Regis brand.
Key Responsibilities
* Lead daily spa operations, ensuring smooth service across all areas
* Ensure staff have the proper supplies, equipment, and uniforms
* Manage inventories and budgets, maintaining financial discipline
* Uphold cleanliness and presentation standards across spa facilities
* Understand and manage the impact of spa operations on property financial goals
* Deliver exceptional guest experiences, setting a positive example for service excellence
* Interact with guests to gather feedback and resolve concerns
* Empower employees to provide anticipatory, personalized service
* Emphasize guest satisfaction and continuous improvement in team meetings
* Solicit employee feedback and foster open communication
* Observe service behaviors and provide coaching and recognition
* Support orientation and ongoing training programs for spa associates
* Ensure property policies are administered fairly and consistently
* Celebrate team successes and recognize contributions publicly
What We’re Looking For
We are searching for a leader with a passion for wellness and luxury hospitality. The ideal candidate will bring operational expertise, interpersonal finesse, and the ability to inspire a team to deliver extraordinary guest experiences.
You should have:
* Minimum 3 years of experience in spa management
* Strong leadership and organizational skills
* A commitment to guest satisfaction and team development
Why Join Us
* Be part of a historic opening and a globally renowned luxury brand
* Lead a flagship spa team in one of London’s most prestigious locations
* Enjoy competitive compensation, benefits, and career development opportunities
* Shape the future of luxury wellness hospitality in the UK
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.