Position: Memorial Consultant
Location: Craigton Crematorium.
Job Type: 40 Hours per week, working 5 out of 7 days, including 2 in 4 Saturdays. Flexibility required with start and finish time to meet the needs of the business.
Salary: £27,000 per annum + OTE
We have a vacancy for a Memorial Consultant to join our dedicated team at Craigton Crematorium supporting families with their memorial needs. As a Memorial Consultant, you will play an important role in guiding families through their options with care and professionalism, ensuring each enquiry is handled with the utmost respect and attention to detail.
This is a meaningful opportunity for someone who can demonstrate empathy, resilience, and a commitment to exceptional service. The role involves working to service level agreements (SLAs) and performance targets, with the potential to earn bonuses in addition to a competitive base salary.
Key Responsibilities:
1. Meet with clients to discuss their memorial requirements, always ensuring that the client is well-advised, informed of all options, and accurately advised of costs.
2. Coordinate and maintain good working relationships with external stakeholders and internal teams regarding memorial requests and queries.
3. Accompany the client to visit the completed memorials on-site to ensure we hav...