Peace Recruitment Services – Connecting Great People with Great Opportunities
At Peace Recruitment Services, we believe finding the right job or the right person shouldn’t be stressful - it should be exciting! We’re all about building real relationships and matching talented people with employers who value them. With a genuine passion for what we do, we take the time to understand your goals and make sure every connection feels like the perfect fit. Whether you’re growing your team or taking the next step in your career, we’re here to help you find your peace of mind.
To provide a high-quality community-based housing and estate management services within the Scottish Borders; ensuring outstanding customer service and service delivery by acting as an ambassador and point of contact for tenants and customers.
To deliver proactive and responsive services which demonstrate value for money with a focus on tenancy sustainment and balanced communities. Engaging with tenants and residents to design and deliver services that work for them, utilising resources within the local neighbourhood to make a real, quality difference to peoples lives.
Responsibilities
* Act as lead officer within the Community Team for designated neighbourhoods, championing service improvements and delivery within these areas to meet community needs, including:
* Income management and rent arrears recovery
* Empty homes management
* Neighbourhood and tenancy management
* Neighbour nuisance and anti-social behaviour
* Factoring and communal area services
* Estate and environmental improvements
* Provide professional housing related advice and support to all tenants, customers and service users
* Deliver excellent front line housing management and estate management services to tenants consistently and in accordance with housing legislation, ensuring Tenant focused and responsive to local needs
* Maximise the collection of rent by ensuring timely and robust action to prevent/recover rent arrears and let empty homes in accordance with best practice and related policies and procedures
* Ensure a speedy and focused response to anti-social behaviour and other breaches of tenancy conditions
* Promote and facilitate tenancy sustainment including assessing potential tenants and working with vulnerable tenants, providing appropriate tenancy support, welfare benefits/financial inclusion assistance, and making appropriate timely referrals to specialist staff and support agencies
* Prevent and alleviate homelessness by accurately assessing housing need and providing quality information and advice on housing options and support customers through the housing process
* Develop local lettings plans to reflect local priorities in consultation with residents and other staff
* Collect and maintain up-to-date tenant analysis data and tailor communication with tenants and customers to meet individual requirements
* Provide information and consult with tenants and owners on service charges and shared obligations
Qualifications
* Educated to HND/C level or equivalent through experience
* A minimum of 3 years experience in the housing sector delivering front line tenant services
* A good understanding of housing and benefits legislation
* A current driving licence and access to own transport
Please click the link to apply if interested, or contact Dana at Peace Recruitment on 07851 247553 for more information.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
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